Aramark provides what you pay for. Pay more and you get better quality. Pay less and you get crappy quality.
They could charge me double what they charge now so long as the food was of sufficient freshness and quality. I don't mind spending good money on a well prepared meal. I just hate spending
any money on a stale and tasteless meal with lots of empty calories but no freshness or flavor. Over time I've found a couple things I like, but most of the menu remains highly unimpressive.
Please, this is not intended as an insult! You are in a minority in thinking that all Amtrak food is bad. You're also in a minorty I suspect in terms of being willing to actually pay double for a meal. I understand that you don't have a frame of reference like I do, but again you can rest assured when I tell you that things are far better today than they were when SDS first rolled out. Burried someplace on the BB is a topic by Jay about the first horrible SDS meal he had.
Have we achieved the level of the Ritz yet? No! But we are way ahead of where things were when SDS rolled out, and IMHO even slightly ahead of meals pre-SDS. Note: I started riding in 1999, so my experience doesn't go back to the early Amtrak days, much less freight RR days. But to perhaps try to give it some perspective, if we were to use a scale of 1 to 10 with 10 being the best, here's how I'd rate things.
The Canadian a 9
SDS rollout a 2
pre SDS rollout a 6 if you got a good chef down to potentially a 2 if you got a bad chef. Usually it was someplace in the middle.
Today a 6.
Except on the Cardinal, Amtrak cooks all omelets fresh on the grill in the dining car.
If this is true then why does it look
and taste just like Aramark's famous carton eggs? If they really have fresh eggs and a griddle why cant they make them in any way but scrambled or omelet? It just doesn't add up.
Because too many special orders take time and because Amtrak had decreed what they can and can't make. With limited staffing you don't want too many choice. As for why you think things taste odd, I don't know. I do suspect that the chef isn't cracking the eggs right at the time of the order, more likely the chef cracked multiple eggs when he/she first got to the car that morning to prep things.
Well apparently the Chefs disagree with you. They're even putting their names behind the product right on Amtrak's
website. And as noted earlier, these same chefs showed up on NTD at various stations to prepare the very selections that they created for Amtrak.
Nothing on the web page explains what any particular chef has done for Amtrak or what specific routes and entries they worked on. The list starts out talking about Ritz-Carton quality and then quickly devolves into chefs specializing in
mass catering. Do they think we'll be impressed knowing the geniuses behind such culinary experts as
Gate Gourmet are helping to pick our meals?
From the Amtrak site, main food page:
Culinary Advisory TeamThe Amtrak Culinary Advisory Team is a group Amtrak employees, suppliers and other culinary professionals led by expert chef Michel Richard, that put their food minds together to develop new menu options for Acela Express First Class passengers as well as other dining patrons on select routes throughout the Amtrak system.
And there have been other press releases, info at NTD's for the last 2 or 3 years, with demo's of the chefs actually preparing right in front of those attending NTD the very meals that they will see on the trains. And finally as I scan that list, I see more than one person who doesn't work for gate and a few that own restaurants or at least work in a restaurant.
While I've no desire to deprive you of your opinion, as someone who has eaten in many of the finest restaurants in NY, I personally think that your being far to critical of the current offerings in Amtrak's dining cars. Yes, again, they're not what one would have found 50 years ago on a train. But those days are pretty much long gone, except on VIA's Canadian. For what Amtrak has to work with in terms of budget constraints, and in part based upon what I've experienced in the last 12 years, Amtrak is actually doing a pretty decent job at present IMHO.
This is not to say that one still cannot hit some lump posing as a chef that does nothing to ensure what comes out is properly cooked/reheated, screws up cooking the steaks, etc. But in general things are better than they've been over the last 12 years.