As to the whole issue of bi-level cars, I consider single levels better to the greatest extent practical. Lifts either vehicle mounted or on the platform gets those needing it on the train. After that all is on one level. Being stuck on a lower level because of wife's mobility issues gives me a great appreciation of that.
This is fundamentally why I've always thought it would be better to have single-levels to the greatest extent possible. My partner is also mobility-impaired.
Bilevels, frankly, suck for the mobility impaired. While the current regulations allow for bilevel commuter cars, where it has been considered vital to pack the maximum people in per train, they should generally be avoided.
-----
It is possible to make a fully accessible bilevel with an internal elevator, but...
https://railroads.dot.gov/sites/fra... Guidelines for Next Gen Passenger Rail-A.pdf
"The research investigated the possible use of elevators to access the upper level on bi-level cars in response to RVAAC recommendations. Three railroads operating bi-level passenger trains with elevators were contacted; they were consistent in their responses. All three railroads have: (1) much higher staffing levels than most regular commuter or intercity passenger services; (2) elevators are operate during train movement as well as when stopped at stations; (3) are operated by trained train crew personnel; and (4) ambulatory passengers who have difficulty negotiating stairs were the most frequent users of the elevator. "
...
"The findings reported are based on the use of elevators on bi-level passenger trains operated by the Alaska Railroad, Holland America Line [also an Alaska excursion train], and Rocky Mountaineer railroad. "
...
"All three railroads:
•Operate bi-level rolling stock that was originally manufactured between the mid 1990s and 2008. Colorado Railcar, the railcar manufacturer, is no longer in business.
•Onboard elevators were manufactured by National Wheel-O-Vator. The company is no longer manufacturing elevators for passenger railcars."
So, this is the only way forward for accessible bilevels. All three railroads raised concerns with operating the elevator while the train is going at high speeds, so it's probably incompatible with high speed service.
These cars are 19 feet 9.75 inches tall, much taller than the Superliner's 16 ft. 3 inches. Their design avoids the structure problems which doomed the Sumitomo/Kinki Sharyo bilevel order by having high floors on the lower level, so they could be high-platform-boarding cars.
So this is a perfectly viable design... *if* you have AAR plate H clearance on the entire route. They couldn't get into Chicago Union Station or DC or NY or Boston, so they're unusable on most of the Amtrak system.
It's conceivable that they might be usable on the Coast Starlight, Sunset Limited, or Heartland Flyer; I haven't checked the clearances. It doesn't seem like a general-purpose solution though.