I took a round trip on the Hoosier State between Chicago and Indianapolis last month in Business Class. Everything about the train ride was terrific, thanks to Iowa Pacific.
The Amtrak station is another story. It's downtown, and there are plenty of nice hotels in the vicinity, including Marriotts of which there are several. I stayed at one and it was top notch. Like all hotels in this class, there were plenty of bars and restaurants on site; others are in easy walking distance.
Make no mistake about it, the Amtrak station in Indianapolis is on par with any you will find in the Third World. It is disgusting and unusable, strong words but that is my unvarnished opinion. A concrete industrial box, it has no charm or amenities, but at least it should be functional. It isn't. Posted hours are 24/7; whether it is actually open 24/7 I don't know. The east bound Cardinal/HS has a scheduled arrival of 11:50 PM; the west bound Cardinal/HS has a scheduled departure of 6 AM. Hence station operations are basically through the night. I see the point of NOT closing the station: if the eastbound arrives at midnight (or later if delayed), why close the station only to reopen a few hours later to receive westbound PAX departing at 6 AM?
You can see where this is heading. Every person in Indianapolis with no place to go overnight makes a beeline for the station. By the time I arrived at 5:30 AM to catch the HS, every chair was taken with dozing persons, and so was most of the floor space. Yes, dozens of people were sprawled out on the floor sleeping. You had to step over them. Train passengers were standing with their luggage. It was a very unpleasant, crowded, and unprofessional environment. Not finding a seat in the station, I went up to the track to wait, which wasn't a good idea either. They were moving the train into the station and didn't want PAX on the platform at this time. So I ended up waiting in the vestibule at the top of the stairs.
Someone, whether Amtrak police or Indy police or Indy social services (are there any in Mike Pence's state?) are not doing their job. Amtrak passengers suffer as a result. Just saying.
Isn't it also the Greyhound station? That's why it's open 24 hours a day.