Is AGR tightening up?

[boxcar479]

I tried to book a trip from Del Rio to Chi wed. afternoon. This particular trip starts on a tuesday(purposely) so I get routed from DRT to LAX on the SL. LAX to PDX on the CS, and PDX to CHI on the EB. I had booked this exact trip earlier in the year as a 2 zone AGR award, but had to cancel. When I called Wed, the agent put me on hold, then came back and said it would have to be redeemed as 2, 2 zone awards because I could only get to PDX as one 2 zone award, as soon as I started to head back east to Chi I would have to use another 2 zone award. I told the agent I didn't want to do this, and thanked him for his time, and wished him a happy Thanksgiving. Being a good AU'er I knew just what to do, I called back later that evening and talked to another agent and tried again, I was put on hold for a moment. When he came back he said " This will have to be two 2 zone awards, and you were warned about that earlier". Man I felt like i got caught with my hand in the cookie jar. I wanted to hang up and try again another day, but since I had "already been warned" I didn't want to get on the AGR blacklist :blink: So I just booked a 2 zone from FTW to Sea and asked for and got bedroom E on all 3 trains. I'll just wait and try again in June when the days are longer h34r:

 

[Bob Dylan]

Tracy: At the most this should be a 3 Zone Award, DLR-WPT a 2 Zone plus WPT-CHI a One Zone Award!!! Im surprised as you that Big brother had your info from the previous call available, wonder if they are now keeping files on us so the "if you dont like what you hear when you call, call back" mantra doesnt work anymore?? Reminds us again about the good old "Loophole" Days when Texas to PDX-CBS was a One Zone Award with a Paid Coach ticket getting us to CHI IN OUR ROOM! :help: This totally sucks, wonder if other members have experienced this!And how bout them Cowboys and Longhorns!!

 

[boxcar479]

Tracy: At the most this should be a 3 Zone Award, DLR-WPT a 2 Zone plus WPT-CHI a One Zone Award!!! Im surprised as you that Big brother had your info from the previous call available, wonder if they are now keeping files on us so the "if you dont like what you hear when you call, call back" mantra doesnt work anymore?? Reminds us again about the good old "Loophole" Days when Texas to PDX-CBS was a One Zone Award with a Paid Coach ticket getting us to CHI IN OUR ROOM! :help: This totally sucks, wonder if other members have experienced this!And how bout them Cowboys and Longhorns!!

Yea, go Cowboys. It wasn't pretty, but it went in the win column . Even though Arrow spits this itenary out, I was told that the train doesn't go to Chi that day, when I pointed out the longer trip I wanted was when they had to check. I think my trip I was scolded for was just a case of getting ahold of two newer employees who weren't sure what to do and ended up talking to the same supervisor, even though my calls were at least 7 hours apart at around 1:30ish first and after 9pm second call. yep I hope this was just a fluke and no one else runs into this.

 

[amamba]

Wow, they must definitely put notes in your AGR account when you call, like they do at the cable company or the insurance company. Good to know - thanks for sharing this experience with us.

Sounds like the best thing to do is inquire about something and not give your name/number until you get the answer you want! h34r:

 

[AlanB]

It could be that they entered some note or it could just be that both agents spoke to the same supervisor and the odds of two people calling on the same day with the same odd routing are huge.

 

[PRR 60]

Wow, they must definitely put notes in your AGR account when you call, like they do at the cable company or the insurance company. Good to know - thanks for sharing this experience with us.

Sounds like the best thing to do is inquire about something and not give your name/number until you get the answer you want! h34r:

That won't work. The AGR service center asks for your AGR number and confirming info like your address before they will do anything for you on the phone.

 

[boxcar479]

It could be that they entered some note or it could just be that both agents spoke to the same supervisor and the odds of two people calling on the same day with the same odd routing are huge.

I didn't think that routing was odd :blink: now redeeming points for a one train trip that would be odd :lol: but I doubt they are taking notes, I think it is the latter of your response Alan

Mod edit: corrected end quote

 

[J-1 3235]

AGR definately keeps notes when you call. Usually, it is to your advantage, as you may not have to explain your situation over and over. My itinerary for my trip last March changed five or six times before being finalized. The agents were all good sports about it, and understood the changes because of the notes made previously.

I can see where sometimes, it is not to your advantage

Mike

 

[boxcar479]

Yep, now in hindsight, I think using the endpoint as CHI was the dealbreaker. Hopefully the notes self destruct after time :mellow: I will try again in June and use CBS as the endpoint. h34r: