Boy, the way these guys were going on about the lavish executive bonuses and how the grunts aren't getting anything, you'd think these Congressmen were Labor-supporting Liberal Democrats!
I actually agree with them and hope that they'll switch parties soon.
There is a bit of grandstanding here. Notice that they pick the interval for the drop in ridership and customer satisfaction from 2019, when ridership was at its peak (or close to it.) It's not clear when the nadir of Amtrak ridership occurred, but I would think that it was sometime in the summer of 2020. It would be more interesting to see how ridership has recovered since July 2020 rather than how much it's dropped since July 2019. I can believe that current customer satisfaction for long distance services declined during the past year, but would have trouble believing that's the case for the NEC, which is slowly increasing the number of trains and runs pretty well. In fact, the article cited by these Representatives to support the idea that NEC riders have gotten "more difficult and expensive and are harder to justify ... than alternatives, like one's own vehicle," is entitled "
Amtrak Gets Back on Track as Commuters Return." I'll have to find a copy of the Delaware Business Journal to read the article, though. In my experience, the main problem with the NEC is that there still aren't enough departures at the beginning and end of the business day. However, the service that does exist is just as good as its always been, and the fares (including on the Acela) seem to be lower than they were before the Pandemic, so I can't see how riding the NEC has suddenly got more difficult and expensive than driving, as the price of gas has gone up greatly, the tolls are as high as they've ever been, and the traffic is getting worse by the day..
If this actually gets anywhere, I'd hope that they ask more detailed questions about the operation of the railroad, like what's their status on rehiring staff, when they can expect to clear the maintenance backlog and return more sleepers and Sightseer lounges into service, and why are sleeping car fares so high.