Long distance survey

[pennyk]

Today I received an email in my spam folder regarding a long distance survey from Northstar/HarrisX on behalf of Amtrak valuedopinions reading as follows:

Dear Penny,
As Amtrak is contemplating important changes to its Long Distance service (trips of 250+ miles), we are now turning to our customers to help us better understand your experiences with our Long Distance service (trips of 250+ miles) so that we can determine what amenities and offerings to include in the future. Northstar Research/HarrisX, an opinion research group, is conducting a survey to that end.

Because we value your insights and opinions, you have been selected to participate in this research study. Your comments in this survey are confidential and are extremely important to all of us at Amtrak.

We invite you to submit your feedback by April 21st, 2023, at the following link:



Please note that this survey must be taken on a laptop/desktop/tablet because sketches/drawings of future amenities will be presented. It is NOT compatible with mobile devices. It should take approximately 20 minutes of your time to complete.

Receive 1000 Amtrak Guest Rewards points as our thanks for completing the survey. Bonus points will be awarded within 4-6 weeks. You must be an Amtrak Guest Rewards member to receive the points and your email address must match the address associated with your member account. If you are not yet a member, learn more and join the program at Amtrak.com/guestrewards.

Your feedback is crucial in helping us improve our service to you. We sincerely appreciate your time. We thank you for your continued ridership and look forward to welcoming you on board again soon.

Sincerely,

Amtrak Market Research & Analysis Department

30th & Market Streets, Mailbox #11

Philadelphia, PA 19104



anyone else receive this email? thouoghts as to whether it is legitimate or spam?

Thanks.

​

 

[TinCan782]

Haven't received it but, was posted on Facebook by Carl Fowler on April 2. He described the survey.
Also mentioned here by @jis ...
https://www.amtraktrains.com/threads/future-amtrak-sleeper-ideas.83324/post-1002240

 

[pennyk]

Haven't received it but, was posted on Facebook by Carl Fowler on April 2. He described the survey.
Also mentioned here by @jis ...
https://www.amtraktrains.com/threads/future-amtrak-sleeper-ideas.83324/post-1002240

thanks. I missed Carl Fowler's post a couple of weeks ago. Thanks. It answered my question as to whether the survey is legitimate. I will complete it.

 

[jis]

Yeah, I received it in my Spam box and retrieved it from there and completed it.

 

[NativeSon5859]

Same. Found mine in the spam box, and happily completed it.

 

[Dovecote]

I received it as well and in Spam. I will eventually reply.

 

[stevie]

anyone else receive this email? thouoghts as to whether it is legitimate or spam?

I received it, started the survey, answered the first few demographic questions, and then was told they already had enough responses from people like me. So no extra Rewards points for me, alas.

 

[stevie]

I received it as well and in Spam. I will eventually reply.

If you want the Rewards points, you might want to take the survey sooner rather than later. I started the survey and was told they already had enough responses from people of my demographic.

 

[pennyk]

I received it, started the survey, answered the first few demographic questions, and then was told they already had enough responses from people like me. So no extra Rewards points for me, alas.

I completed the survey with no issues. I guess we are different demographically.

 

[jis]

I had no problem. I suppose they don’t have that many old fuddy duddy Asians

 

[Bob Dylan]

Today I received an email in my spam folder regarding a long distance survey from Northstar/HarrisX on behalf of Amtrak valuedopinions reading as follows:

Dear Penny,
As Amtrak is contemplating important changes to its Long Distance service (trips of 250+ miles), we are now turning to our customers to help us better understand your experiences with our Long Distance service (trips of 250+ miles) so that we can determine what amenities and offerings to include in the future. Northstar Research/HarrisX, an opinion research group, is conducting a survey to that end.

Because we value your insights and opinions, you have been selected to participate in this research study. Your comments in this survey are confidential and are extremely important to all of us at Amtrak.

We invite you to submit your feedback by April 21st, 2023, at the following link:



Please note that this survey must be taken on a laptop/desktop/tablet because sketches/drawings of future amenities will be presented. It is NOT compatible with mobile devices. It should take approximately 20 minutes of your time to complete.

Receive 1000 Amtrak Guest Rewards points as our thanks for completing the survey. Bonus points will be awarded within 4-6 weeks. You must be an Amtrak Guest Rewards member to receive the points and your email address must match the address associated with your member account. If you are not yet a member, learn more and join the program at Amtrak.com/guestrewards.

Your feedback is crucial in helping us improve our service to you. We sincerely appreciate your time. We thank you for your continued ridership and look forward to welcoming you on board again soon.

Sincerely,

Amtrak Market Research & Analysis Department

30th & Market Streets, Mailbox #11

Philadelphia, PA 19104



anyone else receive this email? thouoghts as to whether it is legitimate or spam?

Thanks.

​

I didn't get it Penny but have seen Posts on various Rail Sites and FB that talk about it.

 

[mitako]

I received it, started the survey, answered the first few demographic questions, and then was told they already had enough responses from people like me. So no extra Rewards points for me, alas.

I guess they needed more middle-aged white women, because I completed it. I was admittedly a little confused by the multiple pages of layouts asking me which I would prefer for my trip, because they all looked pretty much the same to me.

 

[jis]

I guess they needed more middle-aged white women, because I completed it. I was admittedly a little confused by the multiple pages of layouts asking me which I would prefer for my trip, because they all looked pretty much the same to me.

You have to read the entire table to see how they differ. They differ in amenities included in the fare or as add-on purchase, and most importantly, look at the fares. They are trying to get some feel for what sorts of fares people are willing to pay for what.

One thing I missed is any mention of upper class air, which if available, something that in my thinking competes with upper class rail. So they missed a bit of useful information there IMHO, at least from the likes of me.

 

[Trollopian]

I guess they needed more middle-aged white women, because I completed it. I was admittedly a little confused by the multiple pages of layouts asking me which I would prefer for my trip, because they all looked pretty much the same to me.

Middle-aged white opera- and baseball-loving vegetarian female railfan here. You'd think that's a prized demographic but I didn't get the survey, even in Spam.

 

[Anderson]

You have to read the entire table to see how they differ. They differ in amenities included in the fare or as add-on purchase, and most importantly, look at the fares. They are trying to get some feel for what sorts of fares people are willing to pay for what.

One thing I missed is any mention of upper class air, which if available, something that in my thinking competes with upper class rail. So they missed a bit of useful information there IMHO, at least from the likes of me.

I'm sure that a lot of folks would love to read the tables and analyze that stuff rather than having to discuss all of this by way of inference.

 

[jis]

Middle-aged white opera- and baseball-loving vegetarian female railfan here. You'd think that's a prized demographic but I didn't get the survey, even in Spam.

Did you look in all your Spam folders?

 

[joelkfla]

Did you look in all your Spam folders?

No Spam for me!

 

[lrh442]

I was admittedly a little confused by the multiple pages of layouts asking me which I would prefer for my trip, because they all looked pretty much the same to me.

I didn't fully understand the layout pages at first either and had completed several of them before I figured it out. Unfortunately, there is no way to go back to pages previously completed to edit them. I'm sure there is a reason, but in my case some of the responses were not accurate as a result.

Near the end it gave me a free-form space to enter the reasons for the numeric rating I gave to Amtrak. I said 1) poor timekeeping, 2) lack of destinations/infrequent service, and 3) lack of sleeper capacity/high prices.

 

[Devil's Advocate]

Middle-aged white opera- and baseball-loving vegetarian female railfan here. You'd think that's a prized demographic but I didn't get the survey, even in Spam.

I may not be prized but I'm a huge passenger rail fan who previously rode Amtrak several times each year including high-bucket holidays. Now I barely ride at all. Since that time Amtrak has asked me nothing about why I left or what it would take to bring me back.

 

[TinCan782]

Finally showed up in my spam folder this morning. I'll work on it this afternoon.
Speaking of spam folders, I wonder how many recipients don't even know they received it?

 

[TinCan782]

OK, made it through the survey! Post my 1,000 points please!
Some of those "suggested" prices for a 250+ mile 2 night trip were real deal killers for me.
We did a two week long Mississippi River cruise in 2021 with the per person fare not much more than those $8,000-$9,000 fares! Two weeks, NOT two days.

 

[Mystic River Dragon]

Middle-aged white opera- and baseball-loving vegetarian female railfan here. You'd think that's a prized demographic but I didn't get the survey, even in Spam.

Baseball-loving vegetarian (usually) here, too, and I didn’t get it, either. Probably afraid we’d make them watch groan-worthy highlights from the Phillies’ recent losses until they promise to put traditional dining (as well as the missing parts of the consist) back on the Eaglette.

 

[flitcraft]

Got it in my spam filter and filled it out. And, hooboy, the prices they are contemplating are eye-watering. I can't believe that they think that there is a market for those prices, even if the amenities are terrific. One interesting amenity they included in some of the options was a kids' area. I wonder, given the prices suggested, how many families would be attracted by such an amenity, compared to simply lowering the prices a bit.

 

[user 14106]

I’m sure the high cost fares are probably aimed at introducing something like the Canadian’s Prestige class on certain select trains (probably the ones with big time views like the Zephyr, Builder, Coast Starlight). I’m fine with them introducing such a product so long as they continue to provide something akin to the current level of service/cost. If they can come up with a luxury product that will bring in some extra revenues to help cover costs nothing wrong with that.

 

[NYP2NFL01]

I too thought I had been overlooked for the survey. However, I decided to check my Spam folder and there it was! I’m filling it out tonight.