It was a good day so far. No trains had derailed. No station ceilings had collapsed. No fire had filled a station with smoke —
yet.
But as new MBTA general manager Phillip Eng toured Wonderland Station last month, he zeroed in on a problem. The countdown clocks that tell riders how long they’ll be waiting for the next Blue Line train were off. By a lot.
With the same urgency one might display in a graver crisis, Eng brought his phone to his ear. The signs were wrong, he explained. Trains were coming every six minutes, he said, not every nine to 13. Could someone please fix that, and quickly?
He had other to-dos for his team: Nearby stairs needed support beams before they could be reopened; train operators should be advertising that the Blue Line would soon be free to ride.
The state agency most known for its
epic failures now has a leader attacking even the smallest ones. If the countdown clocks are wrong, Eng reasoned, how can the public expect us to do anything else right?
“It’s the little things that can add up to the big things,” he said.