I took a trip to Los Angeles a couple of weeks ago, and took the ever-popular Stockton-Stockton bus. The ticket came up with a value of $3.82, but posted to AGR with no points.
I called to inquire about it. The tier 1 rep immediately passed me on to tier 2. The tier 2 rep tried to explain that the issue is that a ticket must be at least $20 to earn points. This is, of course, hogwash.
Not only is this not what the terms and conditions say, but also my bus from Bakersfield to Los Angeles was less than $20, and still posted with points!
After I expressed this, the representative put me on hold for a few minutes to research the issue. She came back with a manual adjustment.
Has this kind of thing happened to anybody else recently?
I called to inquire about it. The tier 1 rep immediately passed me on to tier 2. The tier 2 rep tried to explain that the issue is that a ticket must be at least $20 to earn points. This is, of course, hogwash.
Not only is this not what the terms and conditions say, but also my bus from Bakersfield to Los Angeles was less than $20, and still posted with points!
After I expressed this, the representative put me on hold for a few minutes to research the issue. She came back with a manual adjustment.
Has this kind of thing happened to anybody else recently?