BLOND37
OBS Chief
- Joined
- Nov 29, 2008
- Messages
- 568
To Whom It May Concern:
I have two issues.
First my last name is spelled LeBlond or Le Blond. The incorrect spelling is Leblond (small b).
Until two weeks ago you had my name spelled Leblond (the incorrect way). Two weeks ago I called to have the spelling of my last name corrected. And it was fixed – for two weeks!
Today, I called to check on some points that had not posted. Tonight, I signed on to my AGR account over the web to find my last name spelled wrong! I am sending you a print out of the web page.
Please fix this once and for all.
Secondly, as I mentioned some points and bonus points have not posted. I believe it is because the problems with the last name. I am enclosing copies of ticket stubs. I am due 100 points for each trip and 200 bonus points for each trip. A total of 600 points.
Quite frankly, I do not have the time and energy to deal with these issues. You are called Amtrak GUEST relations and this is not how you treat a GUEST.
Thank you.
I have two issues.
First my last name is spelled LeBlond or Le Blond. The incorrect spelling is Leblond (small b).
Until two weeks ago you had my name spelled Leblond (the incorrect way). Two weeks ago I called to have the spelling of my last name corrected. And it was fixed – for two weeks!
Today, I called to check on some points that had not posted. Tonight, I signed on to my AGR account over the web to find my last name spelled wrong! I am sending you a print out of the web page.
Please fix this once and for all.
Secondly, as I mentioned some points and bonus points have not posted. I believe it is because the problems with the last name. I am enclosing copies of ticket stubs. I am due 100 points for each trip and 200 bonus points for each trip. A total of 600 points.
Quite frankly, I do not have the time and energy to deal with these issues. You are called Amtrak GUEST relations and this is not how you treat a GUEST.
Thank you.