new AGR

[the_traveler]

Traveler, if you would like to transfer your extra points to me, I will provide you with my number. :lol: :lol: :lol:

Sure, I will.

Transfers out of my account normally cost $1,500.00 per point! But since I'm a nice guy, I'll give you the discounted rate - only $1,499.99 per point!

 

[Rail Freak]

Go to Amtrak.com and enter Guest Rewards from there!

 

[Ryan]

Wow, I'm still hosed.

There must be a cookie stored on my machine here at work, because when I go to the website, I can see this:

Apparently I'm in the "special" group that needs 6,852 points for Select, since I have 1,852 and am still 5,000 away.

So then when I try to go to "my account" I get this:

Even though the site knows who I am, I still need to log in - and using both my AGR # and Email I'm told that my password is invalid and the password reset fails as well. Let's see how long I can hang out on hold this morning!

 

[jim hudson]

Same here Ryan! :angry2: Mine shows 0 Rail Points! :wacko: I had a Little over 14,000+ in my Account after using 40,000 this Summer on the Great Western Adventure! I called yesterday to the Select/Select+ Number and was told "Yes, we are currently experiencing Start Up problems on the system and various Problems with certain accounts" yada! yada!

Supposedly they are sending me a New password, assured me all the bugs would be worked out and "Thanks for calling the New and Improved Amtrak Guest Rewards!" :unsure:

We all expect problems but these are Robbery with a Computer!Wonder if the Hi-Tech work was done "Off Shore" by Non-English Speakers who can't comphrened Numbers more than 3 digits?? :lol:

 

[Ryan]

I dunno ... after 20 minutes on hold I got a very nice (albeit somewhat clueless) man that said my account was locked for trying to log in too many times. He unlocked the account and had a temporary password set that requires a password change at first login. The temporary password works, but when I try to make the required password change, all I get is "There was an error updating your information".

So, back in the queue! Hopefully it's just a 20 minute wait again (and a good thing that I don't have any meetings, so I can just sit in my office with the speakerphone on and actually get some work done)!

Edit: 15 minutes later, and one more failed password reset and the nice lady put me on hold to speak to a supervisor - she said that they're doing some updates and to try back in an hour or two.

 

[PaulM]

Feh.

Too much Flash or Script or Java or whatever = tedious.

Amen brother! You can add to your list of offenders CSS (Cascading Style Sheets) coding that cause parts of the page to overlap others. My theory of why they do this is in post #6 of this thread. (typing this while on hold with AGR).

 

[fredevad]

There must be a cookie stored on my machine here at work, because when I go to the website, I can see this:

[snip]

Even though the site knows who I am, I still need to log in - [...]

This makes a good point - the site is still showing some information with links from your account even though you're logged off (recent transactions, promotions, wish list). This says to me it would be a good practice to DO NOT USE THE SITE FROM A PUBLIC COMPUTER.

I'm not sure how someone could use the information they would glean from this, either from the words on the screen or information in the URLs, but I don't want give someone else the chance.

Edit: I just sent my this observation with a "STRONGLY DISAGREE" statement using the Contact Us for on the AGR site.

 

[Devil's Advocate]

Apparently you have to not only logout but also click "Not Username?" to clear your information from showing. But of course a public computer can be compromised to grab keystrokes that wouldn't be impacted by clearing cookies and the like anyway. On the other hand this should probably be cleared when you logout even if you're on your own computer as there's simply no reason to keep showing any of that until you login again.

 

[fredevad]

Apparently you have to not only logout but also click "Not Username?" to clear your information from showing. But of course a public computer can be compromised to grab keystrokes that wouldn't be impacted by clearing cookies and the like anyway. On the other hand this should probably be cleared when you logout even if you're on your own computer as there's simply no reason to keep showing any of that until you login again.

Ahhh, thanks for that tip daxomni. I guess it was very intuitive for me, but I'm not a good test since I do alot of website work.

Still, I don't think that is not typical behavior for a "not So-and-so?" link. Usually the behavior I see (on other sites) is that it prompts you to log in again, and persists the "old" information if you cancel out of that. Also, the main Amtrak site doesn't persist your information on the screen when you log out, does it?

 

[Ryan]

There's also a good chance that there was something persistent from the old ARG site that the new site is/was unable to clear out. This was on my machine at work, so I'm not too worried about anyone else having access to it.

 

[the_traveler]

Enough bad news about the new AGR!

They are open weekends too! I just booked an award travel reservation on Sunday afternoon!

 

[rrdude]

Enough bad news about the new AGR!

They are open weekends too! I just booked an award travel reservation on Sunday afternoon!

And u did it while on a train too Dave. Sick, just pain sick.

 

[Misty.]

Enough bad news about the new AGR!

They are open weekends too! I just booked an award travel reservation on Sunday afternoon!

And u did it while on a train too Dave. Sick, just pain sick.

I wish I had the startup money for this sickness, myself. lol

 

[MrEd]

Not sure this will help anyone but

Does Amtrak Guest Rewards use cookies to personalize my experience?

Yes, in an effort to make your online visit enjoyable and easy to use, we use "cookies," text-only strings that are entered into the memory of your browser, to store your member number and retain any other essential information.