Overcrowding at CUS

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I've seen conditions in Union Station in years past (we're talking over a decade ago) where there were no lines (just a disorganized cluster of people) and no organization whatsoever. Whenever a train was called, it was mayhem. Shove or be shoved. It was about like trying to herd cats.
 
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amtrak's boarding procedures are lacking in almost every facility i've ever been in. chicago is particularly bad (sorry, no excuses... THEY OWN THE BUILDING!) but if they are to woo people back from driving and the airlines they had better address this issue with their newfound funding. i consider this a major issue even on the NEC, where i recently boarded the LSL at south station.

of course, nothing beats the inanity of the metra gates, which are all simultaneously talking to you in a such a muted tone that it begins to make you think you're going nuts.

if anything, the terminus stations should have improved boarding procedures. i can understand the interim stations, since there is limited time and close communication with the onboard personnel might not be possible.
 
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if anything, the terminus stations should have improved boarding procedures. i can understand the interim stations, since there is limited time and close communication with the onboard personnel might not be possible.
Oddly, I find Philadelphia's boarding procedures to be some of the smoothest on the system that I've experienced, and we're not a terminal for anything. (And probably are the grandest non-terminal station, with the most facilities and staff, on the system, I would guess.) Tons of comfortable waiting space, great visibility of train status, huge numbers of employees with information and willing to help, crisp and clear announcements about boarding trains audible throughout the waiting room, comfortable capacity for lining up at a stairway ready to board, smooth elevator-to-platform procedures for red-caps and folks in the Lounge. And convenient and easy in-station connection to the commuter rail wing, separated but easily accessible. The only downside is that the tunnel to the subway is blocked off forcing you to walk out and across the street.

Washington comes close in terms of smoothness and niceness; New York Penn is ok, but could be heavily improved upon; South Station is just weirdly laid out; Chicago is, as everyone has said, a disasterously bad use of what could be wonderful station facilities. They could fix it, but they don't seem to care to use the space well, hire enough employees, and train their employees well.

I haven't been to any other comparably large stations. I have generally good things to say about the medium-large ones I've been in--Seattle, Portland, New Orleans, Tampa--but those never deal with anything on the scale of the big ones. I didn't find the boarding procedure at any of them as slick as Philadelphia's, but they were never Chicago-level of awfulness, nor even New York Penn-level of semi-awfulness.
 
Philadelphia sounds like absolute heaven compared to Chicago. It seems that we've all put up with Chicago so long that it's like a constant bad toothach. It just never goes away and you have to keep putting up with the insanity.

Maybe Amtrak is trying to get everyone to cough up the extra money for a sleeper just so they can go to the Metropolitan Lounge, which was also no great shakes the last time I was there - which, by the way, I actually bought an Acela pass just so I wouldn't have to be in the coach waiting area.

Add onto the madness the constant announcement of gate numbers and you really feel like you're bouncing off the walls.
 
Wow. And my experience in Chicago was based on the level of craziness at the Metro Lounge! I thought THAT was crazy! I had no problems at DC - in fact, I went to the platform on my own, snapped a couple photos and boarded at my leisure. At LAX I felt like a sheeple. That's about it for the terminals. Dallas, Salisbury, Savannah, etc. were pretty much "Stay in the waiting room if you want or on the platform. Just don't show up at the train after it leaves".
 
Add onto the madness the constant announcement of gate numbers and you really feel like you're bouncing off the walls.
Indeed, what the hell is all that stupid noise about?!
That's an ADA thing for those who have a vision impairment. The only thing I'm not sure about is can one really tell if one is about to walk through the correct door or not with all the gates chattering at once.
 
Add onto the madness the constant announcement of gate numbers and you really feel like you're bouncing off the walls.
Indeed, what the hell is all that stupid noise about?!
That's an ADA thing for those who have a vision impairment. The only thing I'm not sure about is can one really tell if one is about to walk through the correct door or not with all the gates chattering at once.
They don't all chatter at once,

there's a pause between each one, admittedly it's sometimes difficult to hear, but when you walk past each gate, you'll notice the pauses immediately! I clear three gates when coming in on Metra in the morning and the pauses are easily heard.
 
Add onto the madness the constant announcement of gate numbers and you really feel like you're bouncing off the walls.
Indeed, what the hell is all that stupid noise about?!
That's an ADA thing for those who have a vision impairment. The only thing I'm not sure about is can one really tell if one is about to walk through the correct door or not with all the gates chattering at once.
I understand ADA rules and such and deeply sympathize with blind people. However, I am sick of ADA regulations that seem to primarily provide for annoying the living hell out of me. I mean, come on. I can't imagine most blind people even being able to take advantage of all the bloody noise.
 
I understand ADA rules and such and deeply sympathize with blind people. However, I am sick of ADA regulations that seem to primarily provide for annoying the living hell out of me. I mean, come on. I can't imagine most blind people even being able to take advantage of all the bloody noise.
I think even a bat with ears the size of a radar dish would have an issue trying to locate a platform based on that silly noise pollution.....

It must drive the station staff crazy, maybe that's why they are all grumpy, noise torture.....
 
Add onto the madness the constant announcement of gate numbers and you really feel like you're bouncing off the walls.
Indeed, what the hell is all that stupid noise about?!
That's an ADA thing for those who have a vision impairment. The only thing I'm not sure about is can one really tell if one is about to walk through the correct door or not with all the gates chattering at once.
I understand ADA rules and such and deeply sympathize with blind people. However, I am sick of ADA regulations that seem to primarily provide for annoying the living hell out of me. I mean, come on. I can't imagine most blind people even being able to take advantage of all the bloody noise.
If you had a need for any of the things provided for by ADA regulations, you'd be writing something entirely different here. However, it seems to me that a blind person who is traveling would either have someone with them or ask someone to help them get through the terminal and the noise of the gate announcements would probably have them bouncing off the walls as well.
 
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However, it seems to me that a blind person who is traveling would either have someone with them or ask someone to help them get through the terminal and the noise of the gate announcements would probably have them bouncing off the walls as well.
Blind people, same as people with other kinds of disabilities, often travel alone. From what has been said here about CUS, you think they'd be successful getting help? As a wheelchair user, most of the help I get offered by strangers is not needed or counterproductive, and I somehow become invisible when I really do need help, like when an elevator is broken or I am lost.

People used to using aids such as those described don't have trouble with them. I don't know about the situation at CUS, but most adaptations of that sort are installed with appropriate user feedback (often from a lawsuit, sorry to say), so I suspect blind travelers at CUS, especially ones who are frequently there, are able to use those aids effectively.
 
Oddly, I find Philadelphia's boarding procedures to be some of the smoothest on the system that I've experienced, and we're not a terminal for anything.
Uh, Will... Quite a few Keystones terminate at 30th Street.
Ah, true. I tend to think of them all going through to NYC, but only about half do that as a one-seat ride and the others connect to Regionals.
 
If you had a need for any of the things provided for by ADA regulations, you'd be writing something entirely different here. However, it seems to me that a blind person who is traveling would either have someone with them or ask someone to help them get through the terminal and the noise of the gate announcements would probably have them bouncing off the walls as well.
I have several handicaps. I have CP, a badly screwed up ankle, and I do happen to have severely impaired vision. I pray they never instate vision checks, because my vision has deteriorated enough that I doubt I'd pass driving requirements anymore. Depending on how I'm doing on a given day I range between being able to walk many miles and barely being able to walk at all. I generally go up stairs as much with my arms as my legs. I'm too stubborn to give in to it, even though it hurts like hell sometimes.

I truly do deeply sympathize with handicapped people. I think many of the ADA regulations make sense and really help people who are handicapped. I think a few of them, just like all Washington rules, are stupid, ineptly thought out, and are provided more to "do something" than to do something. "Rule X: Help blind people navigate." LETS INSTALL SOME LOUD SPEAKING ANNOUNCEMENTS FOR TRACK NUMBERS! :D

I have exceptional directional sensitivity with my hearing (most people with handicaps do have strengths other places, remember) and I can't imagine anyone in the world being able to use these loud and obnoxious devices, given the accoustics of the station, to navigate anything. They bounce off the walls, they are mottled by the general din of other things, and I couldn't use them that way- believe me, I tried. Ideas like this fascinate me. This particular one was stupid.
 
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Oddly enough, I came across a picture recently I had taken of a sign inside CUS which stated the number of persons permitted inside. I think the reason I snapped it was that it was a wierd number, something like 2037.. no reference to fat or thin though.. Danged if I can find it just now ..

Ed B)
 
if anything, the terminus stations should have improved boarding procedures. i can understand the interim stations, since there is limited time and close communication with the onboard personnel might not be possible.
Oddly, I find Philadelphia's boarding procedures to be some of the smoothest on the system that I've experienced, and we're not a terminal for anything.
Aloha

But you are the "City of Brotherly Love" bet that account for a part of the good service.
 
if anything, the terminus stations should have improved boarding procedures. i can understand the interim stations, since there is limited time and close communication with the onboard personnel might not be possible.
Oddly, I find Philadelphia's boarding procedures to be some of the smoothest on the system that I've experienced, and we're not a terminal for anything.
Aloha

But you are the "City of Brotherly Love" bet that account for a part of the good service.
Dontcha know its also one of the highest rates of homicide in the country?
 
As GG-1 said

"Aloha

But you are the "City of Brotherly Love" bet that account for a part of the good service."

All I have to say about Philadelphia is; Were Cain and Abel brothers? :eek:
 
Given the volume of people who move through the station - reportedly more than 17 million a year - I think passengers are reasonably accomodated. But, if some people want more conveniences - including expanded facilities - then the station management/Amtrak could probably make them available - and add a user fee or raise rail ticket prices to cover the cost. The instances when the Great Hall is reserved for events are relatively few. If someone wants to complain about rail stations - we might begin with the pitiful situation at St. Paul.
Now, now, if Chicago Union Station does well by its 17 million yearly passengers, surely St. Paul's Midway Station is a palace for its 147,791 yearly passengers. Heck, they both have Metropolitan Lounges, and I'm sure that the waiting area for coach passengers in St. Paul is at least 1% as large as those in Chicago. And try to find free long-term parking at Union Station.

There is a plan to move Amtrak service back to St. Paul Union Depot in 2012 or 2014. I'm in favor of this, as it would refurbish a great old building and give a poke in the eye to Minneapolis, but I'll believe it when I see it.
I totally agree. Although Midway has become quite shabby, the parking is great (and free) and there is usually enough room in the waiting area. The trade off with moving back to Union station may be the parking (if it happens at all). Although if it becomes more intermodal, it would be a positive move.

Dan
 
Oddly, I find Philadelphia's boarding procedures to be some of the smoothest on the system that I've experienced, and we're not a terminal for anything.
Except of course, when the escalator is broken and they neglect to tell you that before boarding and you either have to:

1. Drag your large Pullman, computer roller case and guitar on your back down the stairs;

or

2. Frantically yell out for a Red Cap, all of whom have mysteriously disappeared at the exact moment you need them.

And yes, I have to take all that stuff with me when i go to conferences.

Otherwise, 30th Street is an absolute joy most of the time - especially Bridgewater's Pub.;-)
 
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