Points compensation for delay (without requesting)

[truncated]

Did a quick search and didn't find any other similar threads/experiences but mods feel free to merge to an appropriate location -

Was booked on 2164(18) yesterday from PVD to BOS, which was delayed ~1 hour out of WAS (no reason stated on Twitter/in the app), and an hour late into PVD and BOS as well. Wasn't too much of a problem for me — delays on the NEC aren't uncommon and I just used the extra time to grab dinner in the city, but an hour ago I received an email from Amtrak apologizing for the delay and depositing 2,000 points as compensation, even though I didn't write in or complain or anything (and would never have thought of writing in for an hour delay). Any idea if this is some odd one-off, or a new policy / positive change for customer service?

(As an aside the conductor didn't scan my ticket after boarding at PVD, so I'm more interested to see if the points for the actual ticket post or not)

 

[Anderson]

Feels like a one-off, but it's also the Acela.

 

[Bob Dylan]

Did a quick search and didn't find any other similar threads/experiences but mods feel free to merge to an appropriate location -

Was booked on 2164(18) yesterday from PVD to BOS, which was delayed ~1 hour out of WAS (no reason stated on Twitter/in the app), and an hour late into PVD and BOS as well. Wasn't too much of a problem for me — delays on the NEC aren't uncommon and I just used the extra time to grab dinner in the city, but an hour ago I received an email from Amtrak apologizing for the delay and depositing 2,000 points as compensation, even though I didn't write in or complain or anything (and would never have thought of writing in for an hour delay). Any idea if this is some odd one-off, or a new policy / positive change for customer service?

(As an aside the conductor didn't scan my ticket after boarding at PVD, so I'm more interested to see if the points for the actual ticket post or not)

The Conductor probably just lifted All Tickets without checking if you were Aboard like they often do.

Thus your Points could be returned for the Delay, but as you said, this is rare!

 

[jis]

The Conductor probably just lifted All Tickets without checking if you were Aboard like they often do.

Thus your Points could be returned for the Delay, but as you said, this is rare!

I have had points credited from two entire trips of the Silver Star which I could not cancel for various reasons and I never set foot on the train. The points still got credited, and in a double points window to boot. Never look a gift horse in the mouth

 

[J-1 3235]

I also received an email and 2000 points for a recent tardy (1 hour) Acela, with out any action on my part.