This has really become a pet peeve of mine, but it would be really nice if while one was on the phone with AGR (having presumably entered one's AGR number and/or having one to enter) one was not treated to a repeated message encouraging one to sign up for AGR. Simply sticking to the soundtrack would be a marked improvement (especially when one is calling on the Select Executive line...you know, the one where you have to have spent an inordinate amount of time and money on Amtrak to use). Heck, it isn't even that bad of a classic rock soundtrack.
Recorded Message on AGR Line
- Thread starter Anderson
- Start date
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This Cliff!
At least they don't loop that inane recording about " your call is important to us, blah blah blah!"
At least they don't loop that inane recording about " your call is important to us, blah blah blah!"
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George K
Conductor
And has anyone, ever, heard a message that does not say "Our menu options have changed, so...."
My (local) internet company has that. They last changed their options...I believe sometime in the 1990s.
Still...in a way I think this is more annoying since it is so obviously off-key after a fashion. Also, the cut-away from the music causes me to "worry" that I've gotten through (if I'm on hold I'll put my phone on Speaker, set it to a reasonably low volume, and set it down.
When I rule the world you will get a real live person when you call in that will actually be cheerful, know what they are doing, and have the authority to actually help you!
Perhaps it is time to mellow on this topic since making threats against AGR personnel, even in jest, are inappropriate.
