Amtrak.com cannot take Rail Passengers Association 7-digit ID number

[Andy K.]

Hello,

I've recently joined the Rail Passengers Association and received a 7-digit ID number. I tried entering this number into amtrak.com (I had logged in to my Amtrak Guest Rewards account) when booking a ticket, for the 10% discount, but the AGR website only allows you to enter 6 digits for the Rail Passengers Association ID number. I spoke to an Amtrak agent and he said I have to talk to their customer service department, but so far I've had no luck getting through - the phone call got dropped both times. Does anyone know what is the problem with the AGR website, and how to resolve this issue? Would really appreciate your insights here.

Thanks,
Andy K.

 

[poncho]

Saw recently it said just use the last 6 digits of your 7 digital ID #. But to be honest they never check your number.