Richard Anderson replacing Wick Moorman as Amtrak CEO

[Ryan]

But Anderson chose to meet this requirement by implementing a service model that showed zero comprehension of what Amtrak's most loyal, high-revenue customers value about the experience of long-distance train travel.

How would have you accomplished the same task?

So, even before C-19, bookings were down as lots of us decided we would rather stay home than spend hundreds of dollars a night for a "first-class" experience that was anything but.

A handful of angry people on the internet do not make for useable data.

Then there was the idea of a bus bridge to replace much of the Southwest Chief route.

The result of which was, what?

This was a leader who had no interest in or understanding of the service that much of his company was devoted to providing.

Objection: Assumes facts not in evidence.