The initial response according to Reddit posters was passengers were told to rebook, at $250 in some cases, and no refunds since train 66 was not cancelled.
The WMATA Orange line goes to New Carrollton. Take advantage of it.
Ditto for NYPS. Don't shlep to Moynihan (unless headed to Canada for non-sensical check-in procedure). Board through any number of stairways in Legacy Penn. More ticketed waiting area seating available in less crowded conditions. The retail food options are cheaper too.
No lines, no Gate Dragons, no yelling, no stupidity, no ordering to stand in a single file like to 1st graders in parochial school. I went through that crap in Moynihan 16 months ago. Took Trailways 4 months ago instead from PABT That was a very pleasurable trip all around. It was also great in 2018 when Amtrak was running out of GCT. The Penn Station Clown Show did not replicate.
Amtrak has not learned how to behave professionally in 53 years. Ergo, they never will don't matter how much money is thrown at them, nor how many palatial, vanity project train stations are built for them.
