The degradation of the "Amtrak Experience" began with Anderson and continues under Flynn, a former Delta Air Cargo CEO. That is pertinent because it shows a lack of focus on and vision for a lucrative target market.
Yes, NEC and Auto Train are point A to point B travelers, and like airlines, treated as freight. LD travelers, on the other hand, are largely in it for the experience. The much-maligned Boomer generation now has the time to indulge in such an experience, but given the lack of focus on that aspect are not courted as they should be. It's not only the Boomers, but younger generations as well, as evidenced by all of the YouTubers, that can be reached.
Adopting a cruise ship instead of a freight mentality would be beneficial.
Once upon a time, on Amtrak, the sleeping car attendant would settle you in, ask what time you would like to be awakened, would you prefer tea or coffee and what juice you would care for. They would awaken you in the morning with those and a newspaper from the previous station.
Then there are the operations themselves. I've been tracking the Floridian for the past few weeks preparatory to a trip in late Spring. More times than not it is late departing Chicago due to "late arrival of equipment", "late servicing of equipment". Chicago has sidings full of Amtrak rolling stock.
Amtrak needs a Dagny Taggart type CEO.