Your observations go beyond the confines of a room on an Amtrak train. They go down the hall, into the washroom, out to railroad crossings in small towns, into Amtrak assistance programs and all the way into the pysche and personal lives of Amtrak employees and into people's minds.
Betty
Betty,
MANY Amtrak employees have willingly shared what is going on in their lives when you talk with them and in some cases when you just sit there and don't talk. There's the employee who left his wife after years of marriage for someone else, those whose close relatives have left and they're soon to follow because of Katrina, those who are still living in the hell that is the Katrina aftermath and have shared their loss, etc., etc. In reverse, I've been asked where I was staying (note that several trips are involved and some of my experiences came from different trips, the name of a former fiancee, etc) and it didn't bother me to answer those questions. As I explained to one very young passenger who was lamenting the lack of friendliness on the part of an abrupt Amtrak employee, "friendliness is expressed in different ways in different parts of the country" and the employees (and passengers) are coming from all over the country. Would you have rather me said, "they're just jerks"? When this kind of stuff goes on I step back to get a view of the larger picture as that seems fairer and more compassionate.
Jody
Wow, I'm sorry that you don't live in a world where robots serve you. Forgive me for sounding rude but one of the things that I want from an attendant is personal service. I work in a customer service industry and one of the things that my employer tells me to do is be personal and ask people where they are from, what they are doing while they are in town etc. etc. It's not called stalking it's called guest relations.
As for your talk about needing to keep your door locked and your shades closed, yes that is why there is a door with a lock, and shades to pull! I would also like to mention that I am a single, straight, male and was one time given a bit of extra attention by a gay, male, amtrak attendant. I actually found it funny, and I ended up staying up in the lounge till 3am with this guy talking with him (after I made it very clear to him that I had a girlfriend). I saw nothing wrong with it, and consider him a great attendant. He always stayed very proffesional.
I am not saying that an attendant did not treat you wrong, I don't really know what happened, but I do believe there was probably some inapropriate behavior on part of an amtrak employee. And I am all always sorry to hear that.
As for knowing your adress.. in our day of technology it is pretty easy to find anyones adress if they have your name. So anyone with your full name could look you up. This would include amtrak attendants, dining car staff, conductors, agents, flight attendants, rental car clerks, bus drivers, waiters and waitresses, store clerks, and everyone else when you pay with your credit card.