Squeaky Wheel

[_tim_*_]

Reporting non functioning restrooms in sleeper car booked via AGR results in $200 Amtrak Travel Voucher.

Very polite and nice customer service.

 

[Long Train Runnin']

Thats good I'm glad you customer realations took care of you although they had no idea it was an AGR reward. I guess you got even more free travel.

 

[_tim_*_]

Thats good I'm glad you customer realations took care of you although they had no idea it was an AGR reward. I guess you got even more free travel.

Oh they knew it way an AGR. I called AGR first then they transferred me to Amtrak. I was surprised because last time AGR just gave me ALL the points back, that call took all of 3 minutes. This call, although pleasant, took about 15 minutes, I'd have rather had all 15,000 points back.

 

[sechs]

I received a travel certificate a while back for heat out in a car on the Crescent. This was also AGR award travel, and customer service was aware of that.

Although I would have preferred the points back, as well, it's really money for nothing. I paid nothing for the ticket, and only made the effort on the complaint.