I've never been victimized by the old switcheroo, but after 3 inedible flatirons on 3 different trains I'll never order an Amsteak again.
How did you order it cooked? I read a good review on a rare steak, but that was the only one.
I always ask for medium, and the Amsteaks were all medium as requested. Bad meat was the problem. Poor quality. USDA Industrial or something.
Amshanks, on the other hand, have been pretty good on several occasions. They're braised. Braising is a low and slow form of cooking that works well for breaking down connective tissues even in tougher cuts, such as shank and brisket. I use liquid braising in the oven for corned beef, and it always comes out falling-apart tender.
I can certainly understand jim55's discomfiture, which would apply to any kinda surprise switch. Asterisk or no, he shoulda been notified as menus were distributed. In my experience the servers have never failed to inform when a dish was no longer available.