harl222000
Train Attendant
http://www.amtrak.com/pdf/ink/AmtrakInk-031309.pdf
RPI 2009 To Target
Improvement Opportunities
"The 2009 RPI initiative is in full swing as a crosssection
of departments and individuals are engaged in
delivering route-level improvements to a number of corridor
and long-distance services. In Chicago, Seattle and
LosAngeles, representatives from Marketing and
Product Management, Strategic Partnerships, Labor
Relations,Transportation,Mechanical and Engineering
are evaluating route performance and targeting opportunities
for improvement."
Sunset Limited
"The Sunset Limited is one of a number of routes that is
buoying overall long-distance ridership and revenue totals.
Ridership and revenue are both around 20 percent higher
than the prior fiscal year.
Product Management Director Jack Rich and a team of
65, which includes department heads, on-site managers,
key employees and union officials fromWashington,D.C.,
New Orleans and LosAngeles, established an initial
punch list of more than 200 potential areas for change and
improvement.And, while Rich said his team will likely
focus on typical improvement areas like on-time performance
or higher CSI scores, he envisions that the process
"will put everything on the plate, with no prejudice."
Among the items for consideration are ensuring that
the proper amount of equipment and staffing is maintained;
implementing aggressive "green and clean"
initiatives; establishing marketing initiatives to target city
pairs; and launching station enhancements to increase patron
awareness and use.
"We need to re-engineer every aspect of this train.That means redirecting
everything —from food to
scheduling to marketing — so that it's more customer-oriented,"
said Rich. "We're conducting a total examination
of the existing model to better match customer expectations,
maximize revenue opportunities and get the most
out of this service."
Rich added that, "The recent significant improvement
in on-time performance for the Sunset Limited has provided
an opportunity to create momentum, as
performance indicators move in a positive direction on
this route.We have an opportunity to be the Petri dish for
unique innovations"
RPI 2009 To Target
Improvement Opportunities
"The 2009 RPI initiative is in full swing as a crosssection
of departments and individuals are engaged in
delivering route-level improvements to a number of corridor
and long-distance services. In Chicago, Seattle and
LosAngeles, representatives from Marketing and
Product Management, Strategic Partnerships, Labor
Relations,Transportation,Mechanical and Engineering
are evaluating route performance and targeting opportunities
for improvement."
Sunset Limited
"The Sunset Limited is one of a number of routes that is
buoying overall long-distance ridership and revenue totals.
Ridership and revenue are both around 20 percent higher
than the prior fiscal year.
Product Management Director Jack Rich and a team of
65, which includes department heads, on-site managers,
key employees and union officials fromWashington,D.C.,
New Orleans and LosAngeles, established an initial
punch list of more than 200 potential areas for change and
improvement.And, while Rich said his team will likely
focus on typical improvement areas like on-time performance
or higher CSI scores, he envisions that the process
"will put everything on the plate, with no prejudice."
Among the items for consideration are ensuring that
the proper amount of equipment and staffing is maintained;
implementing aggressive "green and clean"
initiatives; establishing marketing initiatives to target city
pairs; and launching station enhancements to increase patron
awareness and use.
"We need to re-engineer every aspect of this train.That means redirecting
everything —from food to
scheduling to marketing — so that it's more customer-oriented,"
said Rich. "We're conducting a total examination
of the existing model to better match customer expectations,
maximize revenue opportunities and get the most
out of this service."
Rich added that, "The recent significant improvement
in on-time performance for the Sunset Limited has provided
an opportunity to create momentum, as
performance indicators move in a positive direction on
this route.We have an opportunity to be the Petri dish for
unique innovations"