Things OBS wish you would stop doing.

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Opening a door when your not a crew member is just not excusable imho. On 21 I once observed that the door to the outside was partially open while the train was moving. My gf and I were traveling in a lower level roomette. Now I knew how to close the door. However I was also concerned that if a crew member came by as I was closing it, it could be assumed I had opened it. I had gf stand in the hallway between the stairs and vestibule and instructed her to caution anybody who came by to stay away from the door. I went and found a crew member who then thanked me and closed it. We returned to our room without comment. I knew this was a serious issue that should be dealt with internally.
When I did my bucket trip in an upper berth on The Candian a few years ago the SCA sought me out, took me to the vestible and showed me how to pop the trap. Said he wanted a backup to help evacuate the car in the event of a wintertime derailment of our train.
 
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Opening a door when your not a crew member is just not excusable imho. On 21 I once observed that the door to the outside was partially open while the train was moving. My gf and I were traveling in a lower level roomette. Now I knew how to close the door. However I was also concerned that if a crew member came by as I was closing it, it could be assumed I had opened it. I had gf stand in the hallway between the stairs and vestibule and instructed her to caution anybody who came by to stay away from the door. I went and found a crew member who then thanked me and closed it. We returned to our room without comment. I knew this was a serious issue that should be dealt with internally.
When I did my bucket trip in an upper berth on The Candian a few years ago the SCA sought me out, took me to the vestible and showed me how to pop the trap. Said he wanted a backup to help evacuate the car in the event of a wintertime derailment of our train.
Very interesting! I wonder if the attendant did that on his own, or is that standard practice on VIA?
 
Opening a door when your not a crew member is just not excusable imho. On 21 I once observed that the door to the outside was partially open while the train was moving. My gf and I were traveling in a lower level roomette. Now I knew how to close the door. However I was also concerned that if a crew member came by as I was closing it, it could be assumed I had opened it. I had gf stand in the hallway between the stairs and vestibule and instructed her to caution anybody who came by to stay away from the door. I went and found a crew member who then thanked me and closed it. We returned to our room without comment. I knew this was a serious issue that should be dealt with internally.
When I did my bucket trip in an upper berth on The Candian a few years ago the SCA sought me out, took me to the vestible and showed me how to pop the trap. Said he wanted a backup to help evacuate the car in the event of a wintertime derailment of our train.
Very interesting! I wonder if the attendant did that on his own, or is that standard practice on VIA?
This is standard practice on VIA.

A passenger in each car is asked if they would volunteer to be shown how to open doors and help with the evacuation in an emergency if the attendant should become incapacitated
 
Yup! I've had the emergency training as well on VIA. Attendant could tell I was a railfan right away and said "oh this will be easy, you'll already know everything I need to tell you."

It's also standard practice on VIA to lower your own beds in the Roomette. It's a bit easier on VIA... But still... Attendants don't make such a show about it.
 
Perhaps the day will come when train passengers will be shown an airline style safety video and/or briefing...

It would present a challenge about how often it would need to be done on a multi-stop train, however.

Currently, I am only aware of the wall and seat-pocket safety instructions...
 
Opening a door when your not a crew member is just not excusable imho. On 21 I once observed that the door to the outside was partially open while the train was moving. My gf and I were traveling in a lower level roomette. Now I knew how to close the door. However I was also concerned that if a crew member came by as I was closing it, it could be assumed I had opened it. I had gf stand in the hallway between the stairs and vestibule and instructed her to caution anybody who came by to stay away from the door. I went and found a crew member who then thanked me and closed it. We returned to our room without comment. I knew this was a serious issue that should be dealt with internally.
Looks like you handled the situation properly.

This does raise a question, however....shouldn't there be some kind of alarm or indicator warning the train crew, including the engineer, if a door is open when brakes are released or the train is moving? Perhaps even an interlocking device to prevent the train from moving, unless necessary for some operation by the crew, in which case a means of overriding it can be provided...
Here is what I can tell you. Amfleet I cars and the Acela sets have Red lights over or near the doors. The Acela red lights will flash a few times when the doors are being keyed closed. All doors on Acela trains must be closed for the train to proceed. Reason is that when the doors close the train becomes pressurized similar to an Airliner. So when the doors close you hear a loud thud and when they open you hear a small amount of air escape. On the engineers console it will display that the doors are locked and secured.

With Amfleet I cars that's another ball game. The doors are simply keyed closed. Special Instruction states that a crew member must stand at the rear of the train watching the platform while the train is departing. So that door is left open so the conductor or assistant can make sure the platform is clear. Once that is completed the door is closed and it's business as usual.
 
The pressure difference between the outside and inside while the train is running would be minimal, sort of like the pressure difference between the inside and outside of my house when the air conditioner is running. Nothing like the pressure difference one typically comes across while a pressurized plane is in flight at cruising altitude.
 
Tom, sometimes my SCA is in his/her room, reading a book and relaxing. The door is open, but I'm never sure if that means "it's ok to ask me a question". If an SCA is on an actual break, do they usually go to the dining car or another area? Or do they shut the door to their room and close the curtain? Perhaps a mix of both? I'd hate to bother my SCA if they're on a break and my request isn't urgent.
If I were you I'd just ask. I've yet to come across a single Amtrak employee that wouldn't tell a customer (in no uncertain terms) when they were on break or otherwise busy or preoccupied.

ANY onboard equipment including doors, windows, etc. should be presumed to have pinch points and design features that you don't know about. Let the employees deal with it.
The only reason I know how to operate the beds and such is because there were some SCA's who were MIA. Pinching your hand sucks but it's still better than trying to sleep on a chair because your SCA wasn't there to "deal with it." Eventually I got good enough at it that it no longer bothered me if the SCA ever showed up or not. Normally this would be where the discussion ends. The only problem is that even though some SCA's won't bother to show up others will get annoyed that you didn't wait for them to do it. As a customer it can be hard to know what to expect from one trip to the next.

Perhaps the day will come when train passengers will be shown an airline style safety video and/or briefing.
If you ever want to keep me off the train for good this would be one way to do it. It's not that I don't believe in teaching and understand safety. In fact I love to watch disaster investigation videos and read NTSB reports to see what sort of things can happen and how such factors can be resolved or mitigated. The problem is that very little of actual relevance is learned by the air safety videos as currently implemented. Their fifth grade dialog and endless repetition only serves to punish intelligent people in a vain attempt to appeal to lazy idiots. If someone needs help understanding and operating the world's most simplistic seat belt system they should probably just stay on the plane. That information belongs in a pamphlet where people worth saving will read it and remember it.

The pressure difference between the outside and inside while the train is running would be minimal, sort of like the pressure difference between the inside and outside of my house when the air conditioner is running. Nothing like the pressure difference one typically comes across while a pressurized plane is in flight at cruising altitude.
Are you saying that Acela is to Aircraft as MS-DOS is to Mainframe?
 
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Devil's Advocate:

You make some valid points, but an outsider reading your comments would likely conclude that all SCA's are lazy slobs and the Amtrak travel experience has absolutely nothing to recommend it.

So much negativity!

We all know that's not the case.

Tom
 
Devil's Advocate:

You make some valid points, but an outsider reading your comments would likely conclude that all SCA's are lazy slobs and the Amtrak travel experience has absolutely nothing to recommend it.

So much negativity!

We all know that's not the case.

Tom
Thank you again for saying what you said, Tom. I had to bite my tongue last night when I originally read his post. I really hate blanket statements.
 
Devil's Advocate:

You make some valid points, but an outsider reading your comments would likely conclude that all SCA's are lazy slobs and the Amtrak travel experience has absolutely nothing to recommend it.

So much negativity!

We all know that's not the case.

Tom
To be perfectly honest nearly everything I look forward to about the Amtrak experience comes from the fact that it scratches my passenger rail itch. If Amtrak were an airline or bus line or cruise line I would never ride them, and I doubt most of the forum's membership would either. I've ridden Amtrak enough times to have fairly low expectations, so these days most of my negativity about Amtrak service levels comes not from my own interactions but from what I see between Amtrak and other passengers who are less familiar with the experience. The way some Amtrak staff expect new or infrequent riders to know that particular crew's unwritten made-up rules before boarding and snap or even shout at them when they do something wrong. The way they talk back to passengers and guilt trip them for even minor requests.

These aren't imaginary or exaggerated interactions. They're a series of actual experiences I've seen firsthand over and over again and it's every bit as depressing for me to write as it is for you to read it. I'm not sure how things work on the Auto Train because I've never ridden it, but I'd have been awfully curious to see what you thought of the SL staff from before the schedule change (that previously appealed to high seniority staff) or what you think of the CZ staff today (easily the worst of my more recent travels). Not from the perspective of a chummy insider but by carefully watching how they treat and interact with new and infrequent travelers around you.

Thank you again for saying what you said, Tom. I had to bite my tongue last night when I originally read his post. I really hate blanket statements.
I reread my post and went back to put "some" in front of the comments about SCAs. That seems reasonable and more accurate to me. I didn't change the part about Amtrak staff culture considering employee breaks to be sacred events because I think any change would only make it less accurate. I don't ride the NEC regularly so, as with the Auto Train I cannot comment on that specifically.
 
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I had a really lucky streak for a couple years and had almost all good-excellent crews. My last trip on the Zephyr this summer really changed that for me. I was scolded by my sleeper attendant for taking pictures out of the totally vacant Roomette across the hall. I was scolded for coming into the diner too early when I was supposed to wait for the announcement... Etc.

I love trains, I love the Amtrak routes, and I have no issue with Amtrak equipment. But each trip since then I've chosen to travel with Delta or Southwest. Both of which so far have consistent customer service. (Deltas being better than southwest, but both are consistently good).
 
I have to agree with DA that for some reason the "bad apples" at Amtrak are rude and condescending to the customers, especially the Chicago based crews as we've discussed often on AU.

As the old saying goes,the good to average ones are in the majority, but a few rotten apples can spoil it for the rest of the crews and for sure the new riders!

That's why I always compliment the good Amtrak employees and ID the "bad" ones after every trip I take.

It's always been a mystery to me why there are always at least one really "bad" crew on every LD route, could it be that "birds of a feather flock together" is true?
 
To an Amtrak passenger who is not a rail fan and doesn't know the hierarchy regarding the train crew, an Amtrak employee is an Amtrak employee, period. If you have a question, you ask the employee and you expect a polite answer. If they can't answer the question, the employee should find out for you or direct you to the right person. Most Amtrak employees I have encountered are like this, but, as we all know, there are some whose attitude is the "it is not my job" routine. People familiar with Amtrak know this and expect that this can happen. The problem comes with new riders who run into these employees, and I believe when the trip is over, the bad interaction is the one they will remember. Bottom line is, any Amtrak employee should never talk down to a passenger. I think the above post really highlights that issue.
 
I had a really lucky streak for a couple years and had almost all good-excellent crews. My last trip on the Zephyr this summer really changed that for me. I was scolded by my sleeper attendant for taking pictures out of the totally vacant Roomette across the hall. I was scolded for coming into the diner too early when I was supposed to wait for the announcement... Etc.

I love trains, I love the Amtrak routes, and I have no issue with Amtrak equipment. But each trip since then I've chosen to travel with Delta or Southwest. Both of which so far have consistent customer service. (Deltas being better than southwest, but both are consistently good).
What ever will you do when the inevitable happens and you have a bad experience on an airplane flight, regardless the carrier?
 
By far the absolute worst customer service I have ever encountered anywhere was with Delta last year. And I had three trips on the CZ this past summer, once from to Sacramento from Chicago and twice the trip in reverse, and had excellent service all three times. It's a shame the customer service I received on the CZ can't be the rule rather than, as it seems, the exception.
 
Just for curiosity's sake, were your travels on Amtrak by Sleeper or Coach? Were your travels by air in First Class or Coach?
Amtrak sleeper, airline coach.

I didn't mean to imply I swore off Amtrak, nor that I think all my airline experiences will be perfect.

I have ridden Amtrak regional since my trip on the zephyr (Empire Service to Buffalo) and had great customer service from conductors and cafe car.

I'm sure I'll ride the zephyr again... The scenery on that route is too good to let some grouchy people keep me away forever.
 
I think most of use here are sleeper passengers. Back in the day I was always in coach and being in coach is a completely different experience than being in a sleeper. The crew was really, really bad. Every time. You didn't dare speak to them if you wanted to retain your dignity. Are there any coach passengers here who can chime in? Has anything changed?
 
I was in coach on the Coast Starlight on Saturday night, a little over three hours from Salinas to Emeryville. Saw the coach attendant once, after the stop in San Jose. Otherwise she just handed passengers a seat tag as they got on and left the rest up to them. Most of the passengers were in the back two (of three) coach cars, the forward one was mostly empty, and that's where she and a couple of other crew seemed to be hanging out. That's typical in my experience -- I'm usually in coach or business class on the CS or California Zephyr since most of my travel is in state. Business class attendants are variable -- some are very good, some not.
 
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This is standard practice on VIA.

A passenger in each car is asked if they would volunteer to be shown how to open doors and help with the evacuation in an emergency if the attendant should become incapacitated
Makes a lot of sense, and is reminiscent of the way airline personnel enlist people sitting in exit rows to assist in the event of an evacuation. The difference of course is that those passengers are physically blocking the exits in a way that a train passenger is not. But I do like the idea to do this on a long-distance train, too. It wouldn't make a lot of sense on corridor trains since people are getting on and off frequently.

Perhaps the day will come when train passengers will be shown an airline style safety video and/or briefing...

It would present a challenge about how often it would need to be done on a multi-stop train, however.

Currently, I am only aware of the wall and seat-pocket safety instructions...
They show a safety video on the Amtrak Cascades. This is made possible by the fact that there are video monitors in every car, unlike most other Amtrak rolling stock. IME, the video is shown southbound upon departing Tacoma, and northbound departing Vancouver, WA. This would reach the vast majority of passengers on the SEA-PDX leg of the Cascades.

[i've also seen it s/b out of PDX, and northbound out of EUG...I assume they show it n/b out of SEA and s/b out of VAC, too]

The video is not essential viewing, TBH. It also hasn't changed in at least 5 years. Could do with a bit of a refresher, if you ask me.
 
This is standard practice on VIA.

A passenger in each car is asked if they would volunteer to be shown how to open doors and help with the evacuation in an emergency if the attendant should become incapacitated
Makes a lot of sense, and is reminiscent of the way airline personnel enlist people sitting in exit rows to assist in the event of an evacuation. The difference of course is that those passengers are physically blocking the exits in a way that a train passenger is not. But I do like the idea to do this on a long-distance train, too. It wouldn't make a lot of sense on corridor trains since people are getting on and off frequently.
This is standard practice on VIA Corridor trains also.
 
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