Peter_Travels
Train Attendant
I was traveling from Yonkers to New York and then onwards to Boston. I booked separate tickets from Yonkers to NYC, and NYC to Boston. I booked both of these segments in September.
I showed up in Yonkers for Amtrak #238 at 2:11pm, about 25 minutes early. I actually hadn’t checked the status on asm.transitdocs (which I usually always check) because I had been busy that morning. To my surprise, I showed up in Yonkers and the train was gone. Train #238 left at 1:41pm, on time as scheduled. Originally, I thought this was wholly my fault. I thought there was a schedule change and that I hadn’t noticed, and therefore missed the train. However, I go on the Amtrak app, and it still says 2:11pm! I refresh and refresh but it still says 2:11pm, even though it has undoubtedly already left at 1:41pm. Then I call Amtrak.
Amtrak tells me they canceled my ticket to NYC in September! They also said that they notified me and gave me a refund (I checked my CC bill later, no refund, also no email). I told them my app said it was still a valid segment and I showed up for my train as such. They gave me a “free” ticket on the next train to NYC in an hour.
This happened about a week ago, but I’m just thinking back about how weird it really was. Looking for any explanation of how this could’ve happened. Really bugging me how in the future I could show up for a train just to discover it doesn’t exist as it says on the app.
I showed up in Yonkers for Amtrak #238 at 2:11pm, about 25 minutes early. I actually hadn’t checked the status on asm.transitdocs (which I usually always check) because I had been busy that morning. To my surprise, I showed up in Yonkers and the train was gone. Train #238 left at 1:41pm, on time as scheduled. Originally, I thought this was wholly my fault. I thought there was a schedule change and that I hadn’t noticed, and therefore missed the train. However, I go on the Amtrak app, and it still says 2:11pm! I refresh and refresh but it still says 2:11pm, even though it has undoubtedly already left at 1:41pm. Then I call Amtrak.
Amtrak tells me they canceled my ticket to NYC in September! They also said that they notified me and gave me a refund (I checked my CC bill later, no refund, also no email). I told them my app said it was still a valid segment and I showed up for my train as such. They gave me a “free” ticket on the next train to NYC in an hour.
This happened about a week ago, but I’m just thinking back about how weird it really was. Looking for any explanation of how this could’ve happened. Really bugging me how in the future I could show up for a train just to discover it doesn’t exist as it says on the app.
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