I had that happen with my Brownie Slice. Had plastics to eat it... didn't quite work out too well as the fork broke followed by the knife! Tried a metal knife after that and it barely did the job too. In turn the Brownie Slice was also the best dessert I had too... one trip on the CZ when I ordered to eat in my room the brownie came warmed up and wrapped in foil... it melted in your mouth and was so soft and amazing!
I will completely agree. If the brownie does not arrive warm and soft, then asking for it to be warmed up is a must. And to then really push it over the top, have it ala-mode with some vanilla ice cream. Actually, you can order any desert on Amtrak ala-mode without additional cost (both in sleeper or in coach.)