This forum complains a lot about Amtrak. Though I think we all share a love of what we have been given (no matter how much it may test our love), we will all admit that the company has its shortcomings.
I think most on this forum would agree however, that many of Amtrak’s issues do actually stem from being starved of cash. Moreover, Amtrak is forced to do what most other transportation modes are incapable of doing. Run a company, and pay for most of its infrastructure. Now however, Amtrak is flush with cash, and poised to make some monumental changes.
Therefore, what are three major things you would change, or actions that you would take, post 66 billion to improve Amtrak on the whole? Let’s try to avoid too much talk of dining (we have 100 pages of that already).
This is such a GREAT question...
First of all, I would say that Amtrak would be my preferred mode of travel -- except for these three things... (spoiler alert, dining is on this menu anyway).
Amtrak has an opportunity to shine even brighter for a larger population of US travelers. How can they do this? First, let's look at the demographics of who now travels by train from economy to rooms. Second, let's look at other nations who have excellent train service. Third, let's look at the gaps from work commutes to pleasure.
This forum complains a lot about Amtrak. Though I think we all share a love of what we have been given (no matter how much it may test our love), we will all admit that the company has its shortcomings.
I think most on this forum would agree however, that many of Amtrak’s issues do actually stem from being starved of cash. Moreover, Amtrak is forced to do what most other transportation modes are incapable of doing. Run a company, and pay for most of its infrastructure. Now however, Amtrak is flush with cash, and poised to make some monumental changes.
Therefore, what are three major things you would change, or actions that you would take, post 66 billion to improve Amtrak on the whole? Let’s try to avoid too much talk of dining (we have 100 pages of that already)
1) Demographics... most are male and white with a normal fast food dietary pattern.
To improve demographics, one could focus on who isn't traveling and add amenities to reach these groups.
Coach economy: Amtrak could reach a higher demographic of traveler by emphasizing it is a smaller carbon footprint for travel, it is relaxing, and cheap. It is typically clean, not as crowded as a flight. A business executive could work during the commute. ~having a rental car business close or a cooperative agreement would be beneficial.
Premium Services: Roomettes, rooms, etc. Room and Roomette configuration. There should be some form of better plug ins, lighting, and use of space. The closets are useless. There should be room for 2 bags in the smallest roomette. Solo female travelers would really take advantage of this travel if a few more items were in place. The rooms are outdated.
The food is horrible, especially for those with food issues like gluten sensitivity -- approximately 30% of the US -- 4% for medical diagnoses and 10% for medical reasons, the rest is preference are gluten free. While 1/3 of the nation eats gluten free, Amtrak chooses to not train staff nor have any food available for gluten free eaters for long commutes on premium services. Many now are shifting to a more low carb preference, especially those who are diabetic (about 20% of the nation's population) again, no options. This rules out a large portion of premium commuters who opt for other travel services. If Amtrak wants to improve the demographics they do need to focus on the food options. Premium services includes taking care of their longer commuters basic needs. People will travel if they are truly comfortable and open their wallets if they feel comfortable.
2. Comparsions -- European trains focuses on both economy and premium service. It is easy to get car rental at train stops. The seats are as comfortable in economy as the US (my opinion). Their premium service is truly premium with room comfort and dining. They do offer gluten-free, diabetic, and other options if booked 24 hours in advance. It isn't hard. It can be kept gluten-free in sealed packages and reheated. A good gluten free meal doesn't have to be highly processed and low class... but can be desireable to all customers if it is made delicious. I have purchased catering for many large high-end events where we only did gluten free and those gluten eaters didn't even care because it it was just delicious food.
Another note: European trains seem to have less "sway" and faster speeds. Not sure if this is an actual "rail size issue or the type of train.
3. Lastly, the gaps. In addition to the other improvements, a large focus on why travel trains campaign is important. The economy of train commuting is better on our carbon footprint. It is convenient. It is cost effective. It is pleasurable travel. You can still be work productive or just enjoy time with your companion. Improving train travel isn't rocket science, but the advertising for better travel needs to warrant a change in behavior by reflecting a truly stellar product that reaches some of your gap customers. In other words, revisit points 1 & 2.
