I do not mean to bash any workers. I just don't know of any company that can continue to pay out 102% of ticket revenue and survive. Can you.
For starters, your numbers are a bit distorted as they are from the February report. Ridership drops off in January and February with lower ticket revenue, so the Year-To-Date numbers in February are coming off of the two worse months of the fiscal year for losses. If you really want to discuss the revenue versus personnel costs ratio, you should use the September 2014 monthly report which has the totals for the entire fiscal year of 2014 and gets away from the distortions from looking at just peak and valley seasons.
For FY2014, ticket revenue was $2,148.1 million, food & beverage sales were $125.7 million, state supported train revenue $238.5 million, and Other Revenue was $772 million. State supported train revenue is operating subsidies and capital payments for the rolling stock for the state corridor routes, so we'll regard that as government money. Other Revenue is a catch-all for income from property owned by Amtrak (rental income from the stations owned by Amtrak, lease payments, air rights, etc), trackage rights, payments from the commuter agencies, extra income for outside work done by the maintenance facilities, and so on.
But if you want to compare market revenue income versus salaries, wages & benefits, the revenue should be the total of ticket revenue + food & beverage sales + other revenue. Passengers paid for food & beverage and other revenue is the income from the other aspects of owning a railroad and some of the stations which is capturing the value presented by the passengers taking the trains. The total of those three revenue streams for FY2014 was $2,995.8 million. The total paid in Salaries, Wages, and Benefits was $2,096.4 million for 70% of market revenue. Still a big piece, but well short of the 102% ratio.
If you look at Amtrak as a transit agency which receives government subsidies, similar to the NY MTA, WMATA, SEPTA, MBTA, its cost recovery is quite good. if you want to compare Amtrak to the passenger airlines, then you have to take into account that the airline business is structured quite differently. The airlines didn't have to raise capital to buy large tracts of land and build the airports, state & local governments did that. The state & local governments acquired the land, issued low interest rate government backed bonds to pay for building & expanding the airports, and don't collect property taxes on the publicly owned airport land. The airlines may pay for and own some of the terminal buildings, hangers, and facilities at the airports along with the access & landing right fees for using the airports, but that is a big difference from having to buy thousands of acres of property and build an airport out of their own pockets. When comparing air travel to Amtrak or railroads back when they ran passenger trains, there are fundamental differences in how the underlying infrastructure was paid for and by who.