Where's Julie?

[John Bobinyec]

Since yesterday (8/3/2018), Julie doesn't pick up the phone. Instead a recorded voice of a gentleman informs us that due to a high volume of calls, we should go to Amtrak.com or call back later. I find it hard to believe that at 6 a.m. EDT there's that high a volume of calls.

Where's Julie?

jb

 

[PVD]

Not sure whats going on, but lots of flights got canceled due to weather yesterday afternoon/evening so they may have gotten extra volume from people who wanted to get home, and didn't know how which takes lots of time per call. One of my friends is sitting in Detroit right now, yesterday afternoon, yesterday night, and first out this morning were all canceled (dtw-ewr).Those flights would have been full, who knows if they will even get seats today.

 

[Thirdrail7]

They wanted a more contemporary experience. So, instead of being disconnected after Julie misdirects your call several times because she can't hear you, a man just hangs up on you immediately after barking that you should call back.

it is quite the time saver.

 

[Bob Dylan]

They wanted a more contemporary experience. So, instead of being disconnected after Julie misdirects your call several times because she can't hear you, a man just hangs up on you immediately after barking that you should call back.

it is quite the time saver.

Thirdrail Wins the thread!

 

[AKA]

Well done Thirdrail !

 

[GBNorman]

Back from "coffee break".

 

[MikefromCrete]

Thank goodness, I thought she had been laid off.

 

[the_traveler]

Maybe Julie got ridden out of town on the rails!

 

[cpotisch]

You know, Julie's job is so difficult and she has such a hard time and such little success doing it, that she just needed a break. Poor Julie.

 

[JayPea]

Remember Preston, the cartoon conductor on Amtrak's website for awhile several years back???? I bet Julie ran off with him.

 

[Charles785]

Would you believe that I tried to compliment Julie on her great voice awhile back

but before she could arrange to buy me a drink to thank me, a customer service rep

came on the line, interrupting her.

 

[Dakota 400]

I have never found Julie being any better than giving me very basic information.

 

[Charles785]

But the quality of her voice - and her smooth delivery and diction - and the smile

in her voice - does indeed make me wonder if she also works as a commercial

voice-over announcer, or perhaps as a local on-air radio personality somewhere.

 

[Acela150]

At 6am there are only a handful of agents working the phones in Philadelphia. That’s why.

 

[JayPea]

But the quality of her voice - and her smooth delivery and diction - and the smile

in her voice - does indeed make me wonder if she also works as a commercial

voice-over announcer, or perhaps as a local on-air radio personality somewhere.

The name behind the voice is Julie Seitter, and she is indeed a professional voice-over talent.

 

[GBNorman]

More:

http://bcm.bc.edu/issues/summer_2009/works/answering-the-call.html

 

[the_traveler]

A few years ago, Julie competed on Jeopardy. (She came in second.)

 

[ehbowen]

A few years ago, Julie competed on Jeopardy. (She came in second.)

I'll take "Famous Trains" for $500, Alex...

 

[cpotisch]

A few years ago, Julie competed on Jeopardy. (She came in second.)

I'll take "Famous Trains" for $500, Alex...

To which she answered "What is the Queen Mary II?"

 

[railiner]

More:

http://bcm.bc.edu/issues/summer_2009/works/answering-the-call.html

Love that line at the end, where she called a company, and heard her own voice respond....

Nothing against her, but I would love it, if some one who is actually responsible for those maddening automated responses, gets back the same, often frustrating responses when making a call for themself, and has to go thru endless 'menu's...

 

[cpotisch]

More:http://bcm.bc.edu/issues/summer_2009/works/answering-the-call.html

Love that line at the end, where she called a company, and heard her own voice respond....

Nothing against her, but I would love it, if some one who is actually responsible for those maddening automated responses, gets back the same, often frustrating responses when making a call for themself, and has to go thru endless 'menu's...

There was some story or video or something I saw a while back about the woman behind the voice of iOS’s Siri. I’d memory serves, she held out on getting an iPhone for a while because of how weird it was.

 

[SarahZ]

I have never found Julie being any better than giving me very basic information.

That’s the point. If you need something more complex, she’ll route you to a customer service representative.

It prevents the CSRs from getting bogged down with phone calls for “very basic information”.

 

[Dakota 400]

I have never found Julie being any better than giving me very basic information.

That’s the point. If you need something more complex, she’ll route you to a customer service representative.

It prevents the CSRs from getting bogged down with phone calls for “very basic information”.

Thanks for the information. I did not realize that Julie could do so.

 

[jebr]

Julie had a bit of a contentious date with Tom the United Automated Agent back in the day...

https://www.npr.org/2002/02/14/1138054/the-complexities-of-modern-love-in-the-digital-age

 

[TinCan782]

There's gotta be a website around (similar to Siri) with posts of "off-the-wall" questions asked of Julie