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It seems to me all the east coast trains that don’t operate exclusively on the corridor are filthy. New York isn’t cleaning or washing anything that comes from south of WAS. Only stuff clean is on trains that originate or terminate in WAS. It’s embarrassing Amtrak can’t even clean just the...

There was a server migration project in the data center this morning. A lot of systems were down, not just Arrow, though I imagine Arrow was the largest and most complicated system being worked on.

For open sleeper tickets, make sure you're talking to an actual Amtrak agent. The third-party call centers haven't been booking them correctly. The best I just had a few weeks ago was a paper-value unreserved coach ticket charged the full Y fare for someone occupying a room. I had it corrected...

Right, because PA announcements at 3 AM for Denmark, SC are very much appreciated by the 150 passengers who aren't going to Denmark. Instead of grouping all the DNKs in one car, they could now be spread out amongst four cars. Since this just started, I haven't had the pleasure of dealing with...

Looks like engine failure in Charlotte on 74. Since that set turns at RGH back to 77/78, that trip is also canceled. Bus service is being provided. 76 is bringing 74's set back to RGH.

The sleeper buckets did not change. What happened is the railfare component is now pricing one step up with with YB fare instead of YD. As noticed, it went into effect yesterday, November 4, 2019. Interestingly, the same applies to Auto Train where the railfare will go up, but the accommodation...

Clearwater/St. Petersburg (STP) is a staffed thruway stop. Has buses to/from ORL to connect with 97/98 and to/from TPA connecting to 91/92.

Effective October 1, 2019, trains 42/43, the Pennsylvanian, will begin operating with a baggage car. Checked baggage and train-side check bicycle service will be available at: New York Newark Philadelphia Lancaster Harrisburg Altoona Johnstown Pittsburgh

Aside from the infinitesimally small chance of a detour up the S-Line skipping everything from Tampa to Palatka, if the Star is doing a Tampa bypass, it's not going to Lakeland either.

The run time between Lakeland and Tampa is 47 minutes over, 14 minute dwell and 34 minutes back. In reality, dwell is almost always longer due to a partial crew change and heavy passenger volume. Here's the TPA dwell data from ASMAD for 7/17/19 and 8/15/19: Min Dwell: 14 Avg Dwell: 19.3 Max...

Business Class is going away October 1. Since that was in a split club/dinette, I'd say that car is going away. Seems reasonable it will be replaced with a full sleeper lounge. Certainly have plenty of single level sleeper lounge cars available. :D

Amtrak does have a comprehensive delay tracking and coding system in place. Conductors have an application called eDR (electronic Delay Reporting - clever, right?) on their mobile devices. We are required to report a reason for every delay that exceeds one minute. If the delay is one minute and...

I hope there are plans to allow gift card redemption onboard. Had a customer recently use one for his ticket and the residual was all he had to buy food. He thought it'd work right up to when his pizza was heating up and the LSA asked for payment. Oops.

There were pictures on Facebook showing damage done from the power line that fell on the tracks in Longwood, FL. The rail had a really good groove melted into it and a bunch of important looking stuff was blown out and charred inside the signal hut. Took a couple days to fix.

We have paperwork for everything.

The exact verbiage we're supposed to ask is, "What task or function has your animal been trained to perform for you?" Seizure alert, guide dog, medication reminders, blood sugar, etc. I've denied boarding more than once for emotional support animals. I've put barking service dogs off and an...

Rapidan River, 62502, is headed back to Florida on 97(03).

69002 is back in Hialeah sitting there looking all shiny and new. Earlier this year I was speaking with someone about the dorms and they said, "Marketing still has no idea what they're going to do with those once they're ready for service." Tick, tock...

The first baggage-dorm car, 69002, is deadheading north on 98 today. No, it isn't going back to the factory. Looks like it is starting a training/familiarization tour.

A service advisory was just posted today regarding this train. Due to CSX trackwork, trains 66 and 67 will originate/terminate at Richmond Staples Mill Rd on the following dates: March 25-28; April 1-4 and April 8-11. No alternate transportation provided.