As I mentioned above, we're in the process of moving and as a result, have not received the new cards. Back a page or two was a link to an FAQ that now appears to be gone. But it listed a phone number to call. That phone number is now essentially out of service (tells you the "opt out" period is over and to call the number on the back of your card (that I don't have) for assistance) and disconnects. In short, they have no process as to what to do if you never receive the card. Currently waiting on their general customer service number.