AGR Credit Card change (October 2022)

[PaTrainFan]

30,000 points? What value is there in remaining an existing customer? Might as well cancel this and reapply apparently.

I seriously wonder of I can get a second preferred card for the 30,000 points. With B of A I got the fee free card in addition to the fee card for 20,000 points. Disaappointing that the no fee card with FNBO is discounted to 12,000.

 

[plane2train]

I seriously wonder of I can get a second preferred card for the 30,000 points. With B of A I got the fee free card in addition to the fee card for 20,000 points. Disaappointing that the no fee card with FNBO is discounted to 12,000.

12,000 was all I got when I signed up for the no-fee card with B of A, so this is nothing new. That is actually worth a little over $200 in fare value so it’s a little better than most no-fee cards that usually offer $200.

 

[gregg_vw]

I cancelled my Bank of America card in September but for some reason I was still sent a new card last week from FNBO. What is the easiest way to cancel this card ? Don't want to activate it or anything..

You don't need to cancel it. All recent BOA cardholders receive the new card, but if you canceled with BOA, you won't be able to set up a FNBO account. Just shred it.

 

[MccfamschoolMom]

Waited until after breakfast this morning (to make sure hubby's & my decision-making/thinking skills were thoroughly awake), then applied for the no-fee version of the AGR MasterCard. Got approved right away (an excellent credit score helped). Per the website, should be receiving the new card in 7-10 days. Looked at the terms & conditions for both versions of the cards last night. The interest rate stinks (approx. 25% APR), so this will be a credit card where we either pay the balance in full each month or do a balance transfer to a card with 0% interest on balance transfers.

 

[soletsky]

Waited until after breakfast this morning (to make sure hubby's & my decision-making/thinking skills were thoroughly awake), then applied for the no-fee version of the AGR MasterCard. Got approved right away (an excellent credit score helped). Per the website, should be receiving the new card in 7-10 days. Looked at the terms & conditions for both versions of the cards last night. The interest rate stinks (approx. 25% APR), so this will be a credit card where we either pay the balance in full each month or do a balance transfer to a card with 0% interest on balance transfers.

My card was set up fine, but the online account has been a problem. Two-step authentication didn't work after the first day so I can't get into my account. When I call customer service and put in my credentials I am automatically transferred to fraud prevention, which can't help me with logging in. I'm pretty savvy about online banking but this is beyond frustrating. Add to this, my final (early) payment to B of A didn't show up in my FNBO account, that is, when I could see it.

 

[MccfamschoolMom]

My card was set up fine, but the online account has been a problem. Two-step authentication didn't work after the first day so I can't get into my account. When I call customer service and put in my credentials I am automatically transferred to fraud prevention, which can't help me with logging in. I'm pretty savvy about online banking but this is beyond frustrating. Add to this, my final (early) payment to B of A didn't show up in my FNBO account, that is, when I could see it.

I got to what appeared to be the final screen showing "Approved! Credit Limit: $XXXXX" plus info on when I'd receive my card, tried closing that tab and got a pop-up message: "Are you sure you want to leave? Saved information may be lost." Left that tab be for a few minutes while checking email, and got a "session timed out" message when I came back. So hopefully the application did indeed go through (although those messages make confirmation unclear).

 

[TheVig]

I have both the no annual and annual fee cards. The conversion itself went off without a hitch for me.

Only issue I’ve had is a few false fraud triggers that the fraud department was able to fix. The reps I’ve spoke to did admit that there are some intermittent issues with the conversion, as well as the system in general getting used to spending and travel habits of the card holders. In short welcome to AI and fraud algorithms.

I’m not mad, as this is not my first rodeo with card conversions between banks.

 

[TinCan782]

Just got an email this afternoon from AGR inviting me to apply for the AGR Preferred MasterCard (the fee-based version) from FNBO. I assume the included link will also allow me to apply for the no-annual-fee version (the only one hubby is OK with applying for, since our joint budget would be paying for any charges).

The link on Amtrak's page offers both cards with either 30,000 or 12,000 point bonus.
https://www.amtrak.com/guestrewards...&?atv=PreferredMC-FNBO-LTO-AmtrakHomePageHero

 

[MccfamschoolMom]

The link on Amtrak's page offers both cards with either 30,000 or 12,000 point bonus.
https://www.amtrak.com/guestrewards...&?atv=PreferredMC-FNBO-LTO-AmtrakHomePageHero

Agreed; that's how I was able to access the application for the no-annual-fee version of the AGR MasterCard.

 

[OldCond]

This has probably been covered already, but I just noticed that my AGR number isn't on my new card on even on my FNBO online account page.

 

[TinCan782]

This has probably been covered already, but I just noticed that my AGR number isn't on my new card on even on my FNBO online account page.

Yea, noticed that too. It was convenient having it on the BofA card if I needed to look it up.

 

[MccfamschoolMom]

Yea, noticed that too. It was convenient having it on the BofA card if I needed to look it up.

I noticed a similar issue when we received our new Best Buy credit card earlier this month: the old one had displayed our Best Buy Rewards number, but the new one did not.

 

[Bob Dylan]

I noticed a similar issue when we received our new Best Buy credit card earlier this month: the old one had displayed our Best Buy Rewards number, but the new one did not.

There seems to be a trend developing that leaves more info off on credit transactions and statements due to so much fraud occurring in financial dealings.

 

[John Bredin]

I have both the no annual and annual fee cards. The conversion itself went off without a hitch for me.

Only issue I’ve had is a few false fraud triggers that the fraud department was able to fix. The reps I’ve spoke to did admit that there are some intermittent issues with the conversion, as well as the system in general getting used to spending and travel habits of the card holders. In short welcome to AI and fraud algorithms.

I’m not mad, as this is not my first rodeo with card conversions between banks.

I had similar problems, and I was a bit mad.
(1) BofA would message me about questionable charges and I could clear up the matter with a few keystrokes on my phone. I only found out FNBO flagged my card when charges etc. were rejected.
(2) I called yesterday to get the blockage removed and was assured it was. Then an auto-charge (for a subscription I'd really rather not lose) failed in the night. I had to call again this morning, and they assured me the matter is cleared now. We will see.

To both operators, I pointed out that, with the card changeover, hundreds of people are trying to update various websites with their new payment information and it would behoove their fraud dep't to override or rein in the algorithm if it was kicking out a bunch of verifications or validations in a row as suspicious.

 

[jis]

Yea, noticed that too. It was convenient having it on the BofA card if I needed to look it up.

This particular one does not bother me much since I have that number committed to my memory among the large pile of frivolous stuff that occupies a corner of my memory.

Actually I think the lesser the amount of information made available on cards the better it is, since when a card is lost there is that much less someone can learn about me to use in devious ways. The Apple Card is the best in that respect since all that it has imprinted on the card is my name. Absolutely nothing else on the pure White card!

 

[JeanA]

Ditto here. I paid the annual fee to BoA as they told me I had to. But FNBO shows it as a balance due by Nov 5. Annoying. I emailed them through the message center, we'll see what they say.

Resolved. Logged in this morning and my account has been credited for the annual fee paid to BoA.

 

[AmtrakBlue]

I patiently waited to see if my last payment to BoA, on 10/21, would transfer to FNBO. It did.

 

[Exvalley]

Setup was very easy for me. Hopefully I won't have any glitches moving forward. I set up auto-pay as well.

 

[striker64]

This has probably been covered already, but I just noticed that my AGR number isn't on my new card on even on my FNBO online account page.

This doesn't bother me much, however I applied (and was approved) for the annual-fee version of the card and it did not ask me anywhere on the application page for my AGR number. I'm hoping it won't be painful to get the card linked to my AGR account.

 

[jis]

I just activated and enrolled the card and made the first charge. Very smooth. All the information has been transferred over including recent payments etc. correctly. One of the smoothest transitions I have had. One thing that is yet to be verified is how its link to the AGR account works, or not.

I think the trick is to avoid doing anything with the account for a few days before and after the transition. I have learned this having been at the other end of such a couple of times.

BTW I had no "glue" problem at all. I just carefully peeled off the sticker so that most of the glue stayed with the sticker, and the little residue on the card was rubbed off easily by my fingers.

 

[MccfamschoolMom]

This doesn't bother me much, however I applied (and was approved) for the annual-fee version of the card and it did not ask me anywhere on the application page for my AGR number. I'm hoping it won't be painful to get the card linked to my AGR account.

Same issue here with the no-fee version of the card.

 

[lstone19]

As I mentioned above, we're in the process of moving and as a result, have not received the new cards. Back a page or two was a link to an FAQ that now appears to be gone. But it listed a phone number to call. That phone number is now essentially out of service (tells you the "opt out" period is over and to call the number on the back of your card (that I don't have) for assistance) and disconnects. In short, they have no process as to what to do if you never receive the card. Currently waiting on their general customer service number.

General customer service was able to help. Turned out the most recent address change was passed to them by BofA but while we have a PO Box while we stay in an extended stay hotel waiting on house completion, it appears BofA (which like most financial institutions requires a physical residence address when using a PO Box as a mailing address) passed them only the hotel address. FNBO says the card was mailed over two weeks ago but as the hotel didn't have it, they cancelled the number and are issuing a new one that will go to the PO Box. It's also possible they received the address change after mailing and they were actually mailed to the old address and are being returned or forwarding is taking a long time (completely separate, yesterday we received forwarded mail with the "return service requested" endorsement on it so the USPS misses that sometimes).

 

[jis]

I just added the card to ApplePay and the image now says Amtrak Guest Reward and has an image of an ALC-42.

 

[MccfamschoolMom]

I got to what appeared to be the final screen showing "Approved! Credit Limit: $XXXXX" plus info on when I'd receive my card, tried closing that tab and got a pop-up message: "Are you sure you want to leave? Saved information may be lost." Left that tab be for a few minutes while checking email, and got a "session timed out" message when I came back. So hopefully the application did indeed go through (although those messages make confirmation unclear).

The application apparently did go through, as I received an email confirmation during the lunch hour. (Although the email from FNBO asks me to confirm my contact information by clicking the "Enroll Online" button, and the first piece of requested information in the "Enroll Online" form is my account number, which of course I won't know until I receive the card.)

 

[Bob Dylan]

I used my New Card yesterday @ the Grocery Store for the First time, and everything worked, so based on the comments here, it seems like FNBO is off to a good start with the Transition.

Well see when it comes to Billing, Points credited etc what Bugs will show up once the System is in Full Operation!