^_^ B) Very well said, sir! OBS...trainboy325 said:I was reluctant to reply to this post, but I checked it out and found that Amtrak labor contract hourly rates are public information. So anyone who wanted to find out through the Freedom of Information Act could get this information if they really wanted to, so here it is:
Effective with the ratification of the April 2004 ASWC (Amtrak Service Workers Council) contract between NRPC and its OBS workers, all of whom belong to one of these three unions: Hotel Employees and Resturant Employees International Union (HERE), Transportation Communications International Union (TCU) and Transport Workers Union of America (TWU).
The pay system is based on a scale determined by the years of seniority one holds in the craft in which they have qualified. Under the contract, if you can hold a regular job, defined as an employee can work a regularly scheduled job that the employee made a job bid on without being displaced by another employee holding more seniority (commonly known as "bumping") sets the standard for the scale. Here are the numbers for an employee whose is being paid 100% of their craft's pay ceiling (per hour):
Train Attendants (coach, sleeper, business, etc.) 18.86
Service Attendants (dining car waiters) 18.86
Lead Service Attendant (cafe/lounge/dinnette attendants) 19.50
LSA Diner (dining car stewards) 21.93
Food Specialist (second cook/dishwasher) 20.30
Chef (kitchen manager/held responsible for food stock) 20.66
For example, an employee working as a Train Attendant in the first bracket (75% of ceiling) makes $14.15 an hour, the second bracket (80% of ceiling) makes $15.09 and etc. The brackets are in stages of five years of an employee's seniority in their particular working craft.
It is important to note that tipping is an essential part of the railroad service culture and failure to tip results in a negative passenger profile, especially if you become known to the Amtrak community as a "regular", of being a "zero." I can tell you from experience, regardless of whether you think it is right or wrong, you'll get what you "pay for." Good tippers get good service, zeros get little if any service beyond the minimal job description of the attendant's job assignment. Remember that the attendant determines what he or she is willing to do for you. With the exception of making beds before the train arrives at its endpoint, service provided to the passengers (in reality) is solely at the attendant's descretion. It's also important to remember that these hourly rates are to provide professional yearly salaries to people who spend more days out of the year away from home than in other domestic jobs, living on the train day after day getting only four hours of sleep in a 24 hour period and working in a demanding service environment that is in an industrial environment constantly under fire from managers that don't help you by letting broken equipment go onto the road day in and day out. It doesn't matter how much one makes in salary, good service in America , especially on the train, deserves good gratuity. If you can't afford to provide gratuity to your sleeping car attendant and waiter in the diner, then you can't afford to take a trip by train!
Randy,trainboy325 said:It's also important to remember that these hourly rates are to provide professional yearly salaries to people who spend more days out of the year away from home than in other domestic jobs, living on the train day after day getting only four hours of sleep in a 24 hour period
I for one see the tip as a reward for good service. I never give a tip to my sleeping car attendant, until the trip is over for me. Only once in my many trips have I not tipped an attendant and that was due in large part to the fact that he never even bothered to show up as I detrained. He wouldn't have gotten a very large tip if he had showed up either, since his service wasn't great just barely adequate, but I had two bucks ready for him.Guest said:I always thought a TIP was a reward for good performance, and not some form of blackmail.
I'd like to hear from someone who doesn't have a severe conflict of interest, i.e., an non-employee.
But what are the work hours. The Train Attendant/Sleeper Attendant boards in Chicago how long before a 3:20pm departure, then, with a scheduled arrival in Fort Worth at 3:15pm+1, how much of that is paid time versus non-paid time.trainboy325 said:Train Attendants (coach, sleeper, business, etc.) 18.86 Service Attendants (dining car waiters) 18.86
Lead Service Attendant (cafe/lounge/dinnette attendants) 19.50
LSA Diner (dining car stewards) 21.93
Food Specialist (second cook/dishwasher) 20.30
Chef (kitchen manager/held responsible for food stock) 20.66
Would not the world of the "regular passengers" be the same: We too get to know the bad Amtrak employees, who are called "zeros". The disappointment when boarding when we see who is assigned our car. And the always hiding somewhere, never a nice word to say, only doing what is minimally require, and quick with a complaint or excuse.trainboy325 said:It is important to note that tipping is an essential part of the railroad service culture and failure to tip results in a negative passenger profile, especially if you become known to the Amtrak community as a "regular", of being a "zero." I can tell you from experience, regardless of whether you think it is right or wrong, you'll get what you "pay for." Good tippers get good service, zeros get little if any service beyond the minimal job description of the attendant's job assignment.
The first part of the preceding is true, too. We do have our world of regular passengers! I have been on both sides of the fence and have dealt with an employee (who wasn't aware I am an employee) who just isn't cut out to provide the service or just plain lazy, etc. However, I will add to the fact most of our regular passengers KNOW BETTER of what is going on and how to travel! That said, I very rarely not recieve a gratuity from one we call a "regular passenger." I get stiffed by a "regular" once in a while, and it is a dissapointment to provide services to someone and then they turn around stiff you regarding the tip and walk away. But I get over it easily as Amtrak provides me with a good wage and benefits. I really can ask for nothing else when it comes to the bottom line of the big picture. Yes "use caution, works both ways" is a true statement to be read both ways!daveyb99 said:Would not the world of the "regular passengers" be the same: We too get to know the bad Amtrak employees, who are called "zeros". The disappointment when boarding when we see who is assigned our car. And the always hiding somewhere, never a nice word to say, only doing what is minimally require, and quick with a complaint or excuse.
Use caution, works both ways.
I too tip based on the quality of service. Call me a "Zero" if you must, but act like I am not even there, and you get exactly what I must be: ZERO
Coach attendant is still a service oriented employee. If they provide you anything such as baggage service, meals at your seat, etc. take care of them. Otherwise if they are performing work specific to their job duties, then normally a tip is not necessary to him/her. Reward them for any good personal service, though. I always make a little bit in tips as a coach attendant. However, I personally don't set out to do so other than to accomodate those who can't help themselves very well such as eldrly, etc. In other words I concentrate on my specific job description when in coaches! OBS....MontanaJim said:i was referring to the coach attendant, not sleeping car. sure if a coach attendant is really good to me, ill tip him eitherway.
The problem with "tipping" in advance is that you're encouraging folks to expect this. Your service should be good whether you tip or not; the tip should simply be a reward for this.Bill Needles said:On our recent three train trip, I tipped the Texas Eagle attendant $20 at the start of the trip to see what kind of service I would get and it was awesome.
Agreed. One should tip based upon the service, not based upon what one hopes to get. I actually read one report where someone tipped at the beginning and never saw their attendant again.sechs said:The problem with "tipping" in advance is that you're encouraging folks to expect this. Your service should be good whether you tip or not; the tip should simply be a reward for this.Bill Needles said:On our recent three train trip, I tipped the Texas Eagle attendant $20 at the start of the trip to see what kind of service I would get and it was awesome.
This is actually very useful information. It could be used to calculate operating costs.I was reluctant to reply to this post, but I checked it out and found that Amtrak labor contract hourly rates are public information. So anyone who wanted to find out through the Freedom of Information Act could get this information if they really wanted to, so here it is:
Effective with the ratification of the April 2004 ASWC (Amtrak Service Workers Council) contract between NRPC and its OBS workers, all of whom belong to one of these three unions: Hotel Employees and Resturant Employees International Union (HERE), Transportation Communications International Union (TCU) and Transport Workers Union of America (TWU).
The pay system is based on a scale determined by the years of seniority one holds in the craft in which they have qualified. Under the contract, if you can hold a regular job, defined as an employee can work a regularly scheduled job that the employee made a job bid on without being displaced by another employee holding more seniority (commonly known as "bumping") sets the standard for the scale. Here are the numbers for an employee whose is being paid 100% of their craft's pay ceiling (per hour):
Train Attendants (coach, sleeper, business, etc.) 18.86
Service Attendants (dining car waiters) 18.86
Lead Service Attendant (cafe/lounge/dinnette attendants) 19.50
LSA Diner (dining car stewards) 21.93
Food Specialist (second cook/dishwasher) 20.30
Chef (kitchen manager/held responsible for food stock) 20.66
Pullman Rail ServiceWell.. I am currently on an Amtrak train as I type this en route to Carbondale Illinois from New Orleans Louisiana. We spent Thanksgiving with friends. I have never been more disappointed in the lack of service!!! This is the second time I have traveled with Amtrak, the first time with my almost grown children, and the workers have been sitting in the dining car playing cards, eating, and doing NOTHING.. I have yet to see anybody come to our three sleeper cars that I purchased... I couldn't get an intelligent and informative answer if I presented brand new crisp $100 dollar bills for these people. They seem to have no or very little care for the " Paying passengers" I mean, do they think they have a job because the Federal government subsidizes the railroad??? Oh man, please, someone create a luxury line of travel by rail.. I would gladly participate!!! Geez!!!!
Your calculation of operating cost could be skewed by the fact that a train could possibly be served by a crew of employees that have less then one year thus 75% would be the cost, and likewise if the crew all had more then 5 years, than 100%. Amtrak went on a massive hiring binge in the 70's and they hired then "young" employees to replace the assumed railroad employees many of whom were close to retirement as the railroads with their reductions of service prior to May 1, 1971 had reduced forces by attrition and layoff.This is actually very useful information. It could be used to calculate operating costs.I was reluctant to reply to this post, but I checked it out and found that Amtrak labor contract hourly rates are public information. So anyone who wanted to find out through the Freedom of Information Act could get this information if they really wanted to, so here it is:
Effective with the ratification of the April 2004 ASWC (Amtrak Service Workers Council) contract between NRPC and its OBS workers, all of whom belong to one of these three unions: Hotel Employees and Resturant Employees International Union (HERE), Transportation Communications International Union (TCU) and Transport Workers Union of America (TWU).
The pay system is based on a scale determined by the years of seniority one holds in the craft in which they have qualified. Under the contract, if you can hold a regular job, defined as an employee can work a regularly scheduled job that the employee made a job bid on without being displaced by another employee holding more seniority (commonly known as "bumping") sets the standard for the scale. Here are the numbers for an employee whose is being paid 100% of their craft's pay ceiling (per hour):
Train Attendants (coach, sleeper, business, etc.) 18.86
Service Attendants (dining car waiters) 18.86
Lead Service Attendant (cafe/lounge/dinnette attendants) 19.50
LSA Diner (dining car stewards) 21.93
Food Specialist (second cook/dishwasher) 20.30
Chef (kitchen manager/held responsible for food stock) 20.66
I mean I could at least TRY to calculate. It's better than no info.Your calculation of operating cost could be skewed by the fact that a train could possibly be served by a crew of employees that have less then one year thus 75% would be the cost, and likewise if the crew all had more then 5 years, than 100%. Amtrak went on a massive hiring binge in the 70's and they hired then "young" employees to replace the assumed railroad employees many of whom were close to retirement as the railroads with their reductions of service prior to May 1, 1971 had reduced forces by attrition and layoff.This is actually very useful information. It could be used to calculate operating costs.I was reluctant to reply to this post, but I checked it out and found that Amtrak labor contract hourly rates are public information. So anyone who wanted to find out through the Freedom of Information Act could get this information if they really wanted to, so here it is:
Effective with the ratification of the April 2004 ASWC (Amtrak Service Workers Council) contract between NRPC and its OBS workers, all of whom belong to one of these three unions: Hotel Employees and Resturant Employees International Union (HERE), Transportation Communications International Union (TCU) and Transport Workers Union of America (TWU).
The pay system is based on a scale determined by the years of seniority one holds in the craft in which they have qualified. Under the contract, if you can hold a regular job, defined as an employee can work a regularly scheduled job that the employee made a job bid on without being displaced by another employee holding more seniority (commonly known as "bumping") sets the standard for the scale. Here are the numbers for an employee whose is being paid 100% of their craft's pay ceiling (per hour):
Train Attendants (coach, sleeper, business, etc.) 18.86
Service Attendants (dining car waiters) 18.86
Lead Service Attendant (cafe/lounge/dinnette attendants) 19.50
LSA Diner (dining car stewards) 21.93
Food Specialist (second cook/dishwasher) 20.30
Chef (kitchen manager/held responsible for food stock) 20.66
The employees that were hired in the 70's are now at retirement age and are leaving as soon as they are eligible, thus many crew members are not at 100% wage as stated in the chart.
It is also important to remember that many crews have a long unpaid layover period before their return trip, this is after almost 3 days on duty with only 8 hours rest while on the train.
Also for those of you that think you would like to get paid the above stated amounts you must remember that railroaders do not pay into social security but into railroad retirement at a much higher rate which reduces your take-home pay
Benn there, done that for close to 38 years.
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