Amtrak dining and cafe service

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Now, with that said, we felt like the youngest people in the dinning car (other than the employees) and we are both in our 50s, so that was a little odd.
Where I live Amtrak sleeper service is a product for retired Boomers with the odd Gen X here and there. In the US Amtrak sleepers are the most expensive way to travel via scheduled carrier service, both in terms of time and money, and they're only getting slower and more expensive over time.

- We were assigned a meal time - there was no choice (to be clear, there were multiple times, but you were automatically assigned one of those times)
- Announcements were made over the PA to "Remember to tip your servers in the diner" - this announcement was echoed in person by the "Dining Car Captain"
- A tablemate asked if they could have a side salad and they were told no, if you ordered a salad it HAD to be with the soup and that would be your meal.
- I experienced multiple crews, about the same consistency as amtrak. Some were very nice, but others seemed very annoyed to be working.
- In the Cafe Car if you buy a frozen food item (sandwich, breakfast burrito, etc) - you have to microwave it yourself.
This sounds a lot like The Canadian, where the views are indeed gorgeous but glowing reviews tend to gloss over questionable service standards.
 
As of April 2023, can coach passengers on the Zephyr eat in the dining car now? Or is it still limited to sleeper car passengers only? I was having difficulty finding this info on this forum or on Amtrak's website. Thank you!
As a coach passenger on Train 6 (Apr 6) I shaved and cleaned up to be respectable for breakfast on the 7th. As I suspected, there was no rationing and I was served well like anyone else. The steward did announce the rationing for coach passengers for other meals and asked that coach passengers come to see him (as I also suspected, to have the defrib gadget ready when the price would be announced). Although the train was sold out, the staff worked smoothly and didn't complain.

I had the Railroad French Toast. It was well-presented, though no railroad that I rode previously would have asked me to cut such a tough crust with a plastic knife. At lunch in the café I had a ham and cheese sandwich from a Bay Area supplier and it was good.
 
This is my second trip on the Texas Eagle from Dallas to Chicago. My last one was end of October last year. I was dreading the flex food because what I got last year wasn’t that great. I have to say that Yvette who is running the dining car did a great job preparing my ziti with meatballs meal. The roll was hot, the food wasn’t overcooked to the point of becoming hard and even the butter cake was served warm. I don’t know if me going to the dining care/cafe/whatever it is this time versus having it in my room made a difference or not but I was impressed.

The seating in this dining car was 10 tables with 3 being taken up by the crew but there were only 4 of us for the 530 dinner seating so it wasn’t an issue at all. The room from seat to table was MUCH more generous than the traditional dining seating for me last year. The tables kinda narrowed down slightly from the wall to the aisle. Was nice to not have my gut squished against the table.

Yvette came around and treated it like traditional dining and did a fantastic job. This dining experience was much better this time around than last year. Still look forward to proper dining on the Eaglette though.
 
Was nice to not have my gut squished against the table.
The hubby and I always ask for tables instead of booths at restaurants due to the "gut-squishing" issue. Hopefully eating healthy and walking the dog more this summer will help us both have smaller guts to get squished on the California Zephyr come the end of September!
 
The room from seat to table was MUCH more generous than the traditional dining seating for me last year. The tables kinda narrowed down slightly from the wall to the aisle. Was nice to not have my gut squished against the table.
While I dislike the overall car layout of the Diner-Lounges, I do like the table seating in the dining section better than the the standard tables in the regular diners.
 
This is my second trip on the Texas Eagle from Dallas to Chicago. My last one was end of October last year. I was dreading the flex food because what I got last year wasn’t that great. I have to say that Yvette who is running the dining car did a great job preparing my ziti with meatballs meal. The roll was hot, the food wasn’t overcooked to the point of becoming hard and even the butter cake was served warm. I don’t know if me going to the dining care/cafe/whatever it is this time versus having it in my room made a difference or not but I was impressed.

The seating in this dining car was 10 tables with 3 being taken up by the crew but there were only 4 of us for the 530 dinner seating so it wasn’t an issue at all. The room from seat to table was MUCH more generous than the traditional dining seating for me last year. The tables kinda narrowed down slightly from the wall to the aisle. Was nice to not have my gut squished against the table.

Yvette came around and treated it like traditional dining and did a fantastic job. This dining experience was much better this time around than last year. Still look forward to proper dining on the Eaglette though.
When the Superliner Diners were Remodeled to become Cross Country Cafes ( CCC), it was planned to have them serve as a Combination Diner and Cafe Car, and for Service to be continuous, which never happened.

At first there were Tables for 3 that faced Inward, sort of U Shaped. Some called the Seat at the Window "Mafia Seats" since Gangsters didn't like to have their back to the room.😄

Glad you has a good LSA on the Orphan Eaglette, the Crews are Hit or Miss on this Route, afew really good ones mixed with some of the worst OBS that Amtrak employs.

There is more room @ the current tables in the CCC than inTraditional Diners.

Hopefully Traditionsl Dinning, a Transdorm and a Sightseee Lounge will return to the Eaglettes consist someday making it once again The Texas Eagle!
 
I imagine it isn't a picnic for visitors with no English on Amtrak, either.
Nearly all travel guides recommend having some English ability when visiting America and most countries with easy access offer or require English lessons in school. I'm not saying everyone needs to know English, but if you come here with no understanding that's on you. Just like it was on me to deal with French-only, German-only, or Japanese-only announcements in those countries. You have to either get by or make do, and if I ever visit Quebec I'll remember Hannibal Buress' warning about Montreal. 😅

 
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My first overnight trip on Amtrak (and the last trip I went on a train) was during the pandemic. If I prefer to eat in my sleeper instead of the dining car do I still have the option of having the meal brought to my cabin or do I have to eat in the dining car? I always tip for that service by the way. I'm taking another trip in a couple of days.
 
While I dislike the overall car layout of the Diner-Lounges, I do like the table seating in the dining section better than the the standard tables in the regular diners.
I’m just wondering on what you don’t like? I think they are very nice cars that can easily serve multi-purposes in an attractive way.
 
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I’m just wondering on what you don’t like? I think they are very nice cars that can easily serve multi-purposes in an attractive way.
The look nice but the layout is inflexible. Traditional diner lounges did not split the interior space. Basically, the service bar was at one end, and the steward's buffet at the other. The tables could be set up for a combination of dining or lounge service in proportion to demand. See SP's Pride of Texas Coffee Shop/Lounges or Lark or Cascade Club triple units. Amtrak's are inflexible and provide insufficient lounge space. I recognize some of this was enforced by the basic structure of the cars converted, galley downstairs and dumbwaiter in the middle, but that does not alter the fact that this was a poor implementation of what was traditionally a very successful car type.

It was supposed to be the fate of all diners. I think it is telling that Amtrak eventually wised up and halted the conversions.
 
The look nice but the layout is inflexible. Traditional diner lounges did not split the interior space. Basically, the service bar was at one end, and the steward's buffet at the other. The tables could be set up for a combination of dining or lounge service in proportion to demand. See SP's Pride of Texas Coffee Shop/Lounges or Lark or Cascade Club triple units. Amtrak's are inflexible and provide insufficient lounge space. I recognize some of this was enforced by the basic structure of the cars converted, galley downstairs and dumbwaiter in the middle, but that does not alter the fact that this was a poor implementation of what was traditionally a very successful car type.

It was supposed to be the fate of all diners. I think it is telling that Amtrak eventually wised up and halted the conversions.
During Anderson's regime they also had a plan to gut the Viewliner II Diners to make them lord only knows what. Fortunately the whole thing stopped after they trashed the interior of one car as Anderson got the boot, or rather was not retained.
 
MODERATOR'S NOTE: About a dozen and a half posts on VIA Canadian and details of bi-lingual practices in Canada has been moved to its own thread under the VIA Forum at:

https://www.amtraktrains.com/threads/via-canadian-and-the-canadians.84899/
Please continue the VIA Canadian dining and what language is used for communicating on VIA trains in that thread.

Thank you for your understanding, cooperation and participation.
 
The look nice but the layout is inflexible. Traditional diner lounges did not split the interior space. Basically, the service bar was at one end, and the steward's buffet at the other. The tables could be set up for a combination of dining or lounge service in proportion to demand. See SP's Pride of Texas Coffee Shop/Lounges or Lark or Cascade Club triple units. Amtrak's are inflexible and provide insufficient lounge space. I recognize some of this was enforced by the basic structure of the cars converted, galley downstairs and dumbwaiter in the middle, but that does not alter the fact that this was a poor implementation of what was traditionally a very successful car type.

It was supposed to be the fate of all diners. I think it is telling that Amtrak eventually wised up and halted the conversions.
I feel like the CCC is the best "flexible" food service car amtrak designed. If you had a larger lounge space the dining area would be too small to work as a full diner. If the car is being used only as a lounge, it has plenty of space.

I'm also one of the few people who thought the original CCC service concept was a great idea. All-day "Counter Service" style dining with specials being offered for Breakfast, Lunch, and Dinner.
 
I feel like the CCC is the best "flexible" food service car amtrak designed. If you had a larger lounge space the dining area would be too small to work as a full diner. If the car is being used only as a lounge, it has plenty of space.

I'm also one of the few people who thought the original CCC service concept was a great idea. All-day "Counter Service" style dining with specials being offered for Breakfast, Lunch, and Dinner.
I have no disagreement with the CCC service concept,and thought it was a great idea. However, it really could be done in any food service car. It does no good to conflate a service model with a physical car type.

I agree that increasing the lounge space would reduce the dining seating unacceptably. My issue is the car is lacking the flexibility in using space that was the hallmark of that car type.

The issue is the separation of the lounge service from the bulk of the car.

I have ridden the cars when they used solely in lounge service as PPC substitution. The dining seating is ample but makes poor lounge space. People simply did not use it. The sparse use of the car with roughly the same passenger load versus the popularity of the actual PPC was remarkable.

That it may be true it is the best Amtrak designed flex food service car. It is certainly better than the Amdinette. That doesn't make it good, and reflects on Amtrak's design skills and lack of understanding of LD passenger needs.
 
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They do have an opportunity to do Diner-Lounges better in the new LD order. maybe they will adopt some practices from the likes of DB or something like that. One needs to be careful thogh because there are many spectacularly ousy Diner-Lounge services in Europe too.
 
I agree that increasing the lounge space would reduce the dining seating unacceptably. My issue is the car is lacking the flexibility in using space that was the hallmark of that car type.

The issue is the separation of the lounge service from the bulk of the car.
When you say "flexible," are you talking about the ability to move tables and chairs around or something else? I would think that for safety reasons, the tables and chairs will need to be fixed in place. Thus, any car layout will have a fixed number of "dining tables," and a fixed number of "lounge seats." In general, I would prefer not to have to sit and eat meals at lounge seating, as the tables are usually too small for dining, and sometimes not placed conveniently. I've also had no problem using table seating for lounging about -- on the sightseer lounges I actually prefer to sit at the table seating, which allows views from both sides of the car.
 
When you say "flexible," are you talking about the ability to move tables and chairs around or something 3lse? I would think that for safety reasons, the tables and chairs will need to be fixed in place. Thus, any car layout will have a fixed number of "dining tables," and a fixed number of "lounge seats." In general, I would prefer not to have to sit and eat meals at lounge seating, as the tables are usually too small for dining, and sometimes not placed conveniently. I've also had no problem using table seating for lounging about -- on the sightseer lounges I actually prefer to sit at the table seating, which allows views from both sides of the car.
I am talking about repurposing tables, not moving them around. While about 1/3rd of the Lark Club was regular diner seating, with movable chairs then, which would be booths now. The rest was banquettes that could be used for either dining or lounge service.

AFAIK, back in the day tables were always fixed, but chairs could be movable.

Bear in mind that I am basing my comments on real world examples that were in successful service and were popular with passengers for many years. There's nothing hypothetical or theoretical about them.

BTW, I retract my comment that these were the best Amtrak combined food service/lounge cars. I has forgotten the Hi Level diners that Amtrak converted to diner lounges in the 80s that ran on the Desert Wind. Those were very well designed.
 
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They do have an opportunity to do Diner-Lounges better in the new LD order. maybe they will adopt some practices from the likes of DB or something like that. One needs to be careful thogh because there are many spectacularly ousy Diner-Lounge services in Europe too.
They could do worse than getting their hands on the Pride of Texas car layouts and creating modern versions of them.
 
Any updates on allowing coach passengers to dine in the dining car again like pre-COVID? SO much feet dragging on this, keep hearing over and over that they are about to make the change and never do, its not like this requires building track or stations, its a policy change, he||, they even already have the credit card transaction machines.

Reminds me of the sign in bars... "Free Beer Tomorrow"... maybe they need a permanent sign in the car saying "Coach Passengers Welcome Tomorrow"
 
Any updates on allowing coach passengers to dine in the dining car again like pre-COVID? SO much feet dragging on this, keep hearing over and over that they are about to make the change and never do, its not like this requires building track or stations, its a policy change, he||, they even already have the credit card transaction machines.

Reminds me of the sign in bars... "Free Beer Tomorrow"... maybe they need a permanent sign in the car saying "Coach Passengers Welcome Tomorrow"
They have started allowing coach Pax on the western LDs since March! I have indulged as traditional dining as a coach passenger twice so far!
 
Oh great news, thanks! Finally! Makes the long distance trains more of a consideration for me in travel (not shelling out $500+/night for the smallest room).

Curious if the City of New Orleans might be considered one of those, planning to make a trip on it around Memorial Day Weekend?
 
Oh great news, thanks! Finally! Makes the long distance trains more of a consideration for me in travel (not shelling out $500+/night for the smallest room).

Curious if the City of New Orleans might be considered one of those, planning to make a trip on it around Memorial Day Weekend?
No. Only the routes with traditional dining (excluding the silver star) are included.
 
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