My late partner and I always travelled together and I went as coach and he had the sleeper reservation, so therefore he had more points. Is there a way to use those points, realizing that I cannot combine then into my account? I have only seen points posted via mail, but never had it set up online. The last time we travelled together was Summer 2010.
First off, I'm sorry for your loss.
I don't think you'll have any problem calling AGR, acting as if you were your partner, and booking an award trip in your name. Hell, I've called and booked award trips using my wife's account's points and I don't sound anything like her.
Although paying to transfer points is an option, I very much doubt you will have to do that.
As said earlier, you will have to use the points before 3 years since the last time your partner
PAID for a trip on Amtrak, or else they will expire. If your September 2010 trip was
an award trip, you can't count 3 years from then. You have to go back to the the last time he paid to ride Amtrak, then count 3 years from then.
You can find his trip history online in his AGR account. The AGR website is at
https://amtrakguestrewards.com/home/index
I
think the procedure for first-time log in would be: 1) in the My Amtrak box at the top-right of the home page, click on Login, 2) then click on Need Help Logging In?, 3)then enter your partner's email address, AGR account number and zip code (the email [if any] and zip code must match those your partner used when he signed up for AGR), then click Reset Password, 4) enter twice a password, then click Reset Password.
If that doesn't work call AGR at 800-307-5000 (i.e., if you don't know the email he used [or if he didn't provide one]) and they should be able to get you online. I would say I can't remember which of my many email addresses I provided, or if I even provided one, when I signed up for the program.
I hope this helps. There are a lot of people here who will be happy to help you sort through the ins and outs of the program. I'm sure this is a very trying time for you and the fewer hassles you have to go through, the better. Good luck. Let us know how it turns out.