Chicago Union Station discussion

[NorthShore]

Quick question - is it possible to stay on the trains levels rather than going up to the lounge? And is there any seating there?

We'd be coming in on the Texas Eagle, catching the Blue Water. It's only about 3 hours, and both myself & my daughter are train enthusiasts who kind of just want to hang out & watch all the train traffic after maybe a quick run to the sleeper lounge for snacks & bathrooms if needed. Is there a good, mobility friendly place to do that?

My answer would be a qualified yes. Though commuter waiting seating is limited in both north and south concourse atriums, there is some. I'd say a bit more on the north side. You can see some of the benches in one of my photos. Whether you'd want to remain there for an extended period of time with luggage is another matter. So, definitely drop it off first in the sleeper lounge.

As others have noted, what you'll see is occasional trains come and go, along with their passengers. You might also have to hear the sometimes oddly incessant automated voice track announcers.

There may be better places to railfan, of course, including north of Ogilvie near Canal & Fulton (a GREAT place where the trains north out of Union Station are at street level and Metra trains from Ogilvie at a viaduct overpass); the Halsted Ave bridge a couple blocks south of the Grand Blue Line station (where westbound trains on tracks run under and north/northwest trains from Ogilvie pass on a nearby viaduct), or at street level in the Fulton Market district, anywhere in the blocks just west of Halsted (where it's essentially the same train traffic.). Really, all three of these spots you'll see the same trains, just from different perspectives. You could easily grab lunch somewhere in the latter area. As one can at historic Manny's Deli (or Maxwell Street hot hog/Polish sausage stands) if one opts for the aforementioned (by others) Roosevelt Rd. bridge.

However, unfortunately, none of this is extremely well suited with mobility issues. So, assuming you don't have luggage to drag along, and with due consideration of how limited your walking may be, I might make this suggestion (or, at least, it's a thought.) Take a bus or Uber/cab/whatever you prefer to Millennium Park, a few blocks away. Specifically, have a little stroll through the Lurie Garden (across the street from the Monroe entrance to the Art Institute), if you're up for it. It isn't huge, and much can actually be experienced just by walking in and being present. There are some benches (and planter ledges) where you can sit. Immediately across the street (next to the museum) on Monroe, you'll see (and hear) over the bridge into the path where Metra Electric and South Shore trains pass. (A favorite place of mine, with sights and sounds I consider refreshing and peaceful.) You might even grab lunch at the park cafe or a sandwich place across Michigan Ave on your way back to Union Station, if you wish. A pleasant way to enjoy and take in the "city in a garden" with sights and sounds of trains, nearby, on a nice little layover.

 

[BlackDiamond]

Immediately across the street (next to the museum) on Monroe, you'll see (and hear) over the bridge into the path where Metra Electric and South Shore trains pass. (A favorite place of mine, with sights and sounds I consider refreshing and peaceful.)

A view something like this:

 

[WWW]

Do you mean Canal St? I'm not familiar with any exit directly from the lounge (even emergency only) to Jackson.

A picture diagram photo image explains it better -

https://www.google.com/maps/@41.878778,-87.6404608,281m/data=!3m1!1e3?entry=ttu

CUS is in the center of the image - note that CUS is actually 2 blocks - the west block is the Great Hall Metropolitan Lounge and the east block with trains underground (building) food court concessions between that level and the street access.

https://www.google.com/maps/@41.878...9oezOH-hbNTfbILg!2e0!7i16384!8i8192?entry=ttu

NOTE the stairs - no ramps or other assist entering the building at this point !

This image view looking north from Jackson St to the street level entrance to the Great Hall
The windows with the flower pots in the window sill is the location of the 2nd level of the
Metropolitan Lounge (NO ACCESS) --- behind this view is the Union Station Bus Transit Center

Zooom the Google map image IN & Out for more or less detail - - - Click in the middle of any street - small window opens with street view - click on that to see that view - pan around for views from that point - - - PLAY around with Google imaging to see what you can do !

 

[NorthShore]

A picture diagram photo image explains it better -

https://www.google.com/maps/@41.878778,-87.6404608,281m/data=!3m1!1e3?entry=ttu

CUS is in the center of the image - note that CUS is actually 2 blocks - the west block is the Great Hall
Metropolitan Lounge and the east block with trains underground (building) food court concessions
between that level and the street access.

https://www.google.com/maps/@41.878...9oezOH-hbNTfbILg!2e0!7i16384!8i8192?entry=ttu

NOTE the stairs - no ramps or other assist entering the building at this point !

This image view looking north from Jackson St to the street level entrance to the Great Hall
The windows with the flower pots in the window sill is the location of the 2nd level of the
Metropolitan Lounge (NO ACCESS) --- behind this view is the Union Station Bus Transit Center

Zooom the Google map image IN & Out for more or less detail - - -
Click in the middle of any street - small window opens with street view - click on that to see
that view - pan around for views from that point - - -
PLAY around with Google imaging to see what you can do !

The entrance/exit on Jackson for the Great Hall to which you've pointed is open and available. I, along with others, used it just last week. However, to my knowledge, it does not directly connect to the Metropolitan Lounge.

 

[NorthShore]

The entrance/exit on Jackson for the Great Hall to which you've pointed is open and available. I, along with others, used it just last week. However, to my knowledge, it does not directly connect to the Metropolitan Lounge.

A picture diagram photo image explains it better -

https://www.google.com/maps/@41.878778,-87.6404608,281m/data=!3m1!1e3?entry=ttu

CUS is in the center of the image - note that CUS is actually 2 blocks - the west block is the Great Hall Metropolitan Lounge and the east block with trains underground (building) food court concessions between that level and the street access.

https://www.google.com/maps/@41.878...9oezOH-hbNTfbILg!2e0!7i16384!8i8192?entry=ttu

NOTE the stairs - no ramps or other assist entering the building at this point !

This image view looking north from Jackson St to the street level entrance to the Great Hall
The windows with the flower pots in the window sill is the location of the 2nd level of the
Metropolitan Lounge (NO ACCESS) --- behind this view is the Union Station Bus Transit Center

Zooom the Google map image IN & Out for more or less detail - - - Click in the middle of any street - small window opens with street view - click on that to see that view - pan around for views from that point - - - PLAY around with Google imaging to see what you can do !

I believe this is what you're thinking of, on Canal:






This way to Jackson


The entrance/exit to the Great Hall via the Grand staircase is also open.


The second level of the Metropolitan Lounge from the Grand staircase




The Jackson facing entrance/exit as seen from the Great Hall

 

[WWW]

I am not familiar with that Canal (Concourse) entrance which appears to be in an interior corridor.
The one I was referencing has windows to Jackson St and the entrance from same is signed closed
to be use only as an emergency exit. The Lounge room on the 2nd floor has huge Pennsy railroad
pictures - a closed concession counter - restroom - and a lower mezzanine lounge area.
Time being available check out all the neat nooks and crannies of this lounge - it is not as spartan
as it appears.

The CUS Metropolitan Lounge is much larger than it appears to be - minor drawback the 5-10 minute
walk to the trains - better than the closer to trains former location which was a dingy bedeviled dive.

 

[NorthShore]

I am not familiar with that Canal (Concourse) entrance which appears to be in an interior corridor.
The one I was referencing has windows to Jackson St and the entrance from same is signed closed
to be use only as an emergency exit. The Lounge room on the 2nd floor has huge Pennsy railroad
pictures - a closed concession counter - restroom - and a lower mezzanine lounge area.
Time being available check out all the neat nooks and crannies of this lounge - it is not as spartan
as it appears.

The CUS Metropolitan Lounge is much larger than it appears to be - minor drawback the 5-10 minute
walk to the trains - better than the closer to trains former location which was a dingy bedeviled dive.

The "interior corridor" you reference is, actually, the outdoor walkway on Canal alongside the Great Hall. (Though there is also a door from the lounge pictured inside the Great Hall by the Grand Staircase in another photo.)

I don't believe that the lounge has any picture windows facing Jackson, especially on the second floor. Those big picture windows are the ones seen here (in the first two photos) looking to Canal St.

That said, there are indeed many nooks in the lounge, including some which peer out with windows to some unexpected places in the Great Hall. I can't say with certainty that some emergency door does not open into an inside hallway or staircase off the Jackson side, therefore. But such would probably be little known and overlooked by travelers, anyway.

 

[WWW]

The "interior corridor" you reference is, actually, the outdoor walkway on Canal alongside the Great Hall. (Though there is also a door from the lounge pictured inside the Great Hall by the Grand Staircase in another photo.)

I don't believe that the lounge has any picture windows facing Jackson, especially on the second floor. Those big picture windows are the ones seen here (in the first two photos) looking to Canal St.

That said, there are indeed many nooks in the lounge, including some which peer out with windows to some unexpected places in the Great Hall. I can't say with certainty that some emergency door does not open into an inside hallway or staircase off the Jackson side, therefore. But such would probably be little known and overlooked by travelers, anyway.

OK FOLKS I BLEW IT - APOLOGY - - - - -

That last 90 degree turn on the Grand Staircase was my disorientated error !

Jackson Street does NOT have access to the Metropolitan Lounge !

It is the Canal Street side that has the closed enter/exit.
Reference this photo/image by Scott Lovenberg of the Pennsylvania Room on
the 2nd (street) level floor of the Lounge.


https://www.google.com/maps/place/A...10e5!14m1!1BCgIgAQ!16s/g/11c206c790?entry=ttu



Results in this fish eye photo of the closed -
Canal Street entrance to the Lounge on the upper (2nd?) floor.
Mezzanine seating distant right side of image.
The Grand Staircase is shown right leading to the main floor and
the "only" Lounge entrance between the Great Hall and concourses to trains.
Under the Grand Stairs is an improv cash bar for alcohol drinks.
Distant center the closed 2nd floor concession counter.
Left side black window frame work is the closed concierge desk and closed
enter/exit to Canal St column visible extreme left through window.
An interior concourse entrance is to the extreme right of the image.
It is not used.

After viewing the photo/image use the little arrows at the center bottom
of the screen to view even more views of the Lounge (some 200 of them).

For those who have been and used the Lounge this will define and answer
a ton of questions.

Once again SORRY for the misinformation - best that I clean this up !

 

[Carol Dan]

In that case, I might make a slightly different suggestion. Amtrak has an assisted boarding waiting area. Now, if you're in sleeper, I might still stick with the directions I gave to the Great Hall and Met Lounge. (There's even a ramp which will allow you to avoid stairs, though you've obviously had to use a few for your commuter train.) You can get a redcap from there to take you train side once your boarding is called.

But, it would be about the same distance to the assisted boarding area. So...instead of turning left in the south concourse atrium towards the Great Hall when getting off the Metra train, turn right or walk straight ahead (depending how close to center your train arrival track is) and walk down the hall towards the center concourse. Once you're there, just to the right is the Amtrak boarding area doors. (Pictured in a previous post along with the area, generally.) Through those doors and to the left is the assisted boarding waiting area. This would save you extra steps from the Great Hall when your boarding is called.

Thanks again for your help. i am so looking forward to our trip and the info should definitely help.

 

[ddbuster]

We will be traveling on the CZ in a month from Chicago. The plan is to be dropped off at Union Station via Uber. Get there early and chill in the Met Lounge. I am handicapped and can only walk short distances without assistance. My companion is fully capapble. Just trying to figure out best way to get from Uber (with 2 weeks of luggage) to Lounge and then from Lounge to train.

Plan B would be to take a Metra train to Union Station, but Metra's are not usually set up to handle luggage and walker, etc, and then what?

I have been following this thread and it seems that there is no longer assistance from Lounge to train, and no way to check luggage in advance?

This will be our frist Amtrak trip and pardon the fact that we are so clueless, especially with the construction around the station.....

 

[NorthShore]

We will be traveling on the CZ in a month from Chicago. The plan is to be dropped off at Union Station via Uber. Get there early and chill in the Met Lounge. I am handicapped and can only walk short distances without assistance. My companion is fully capapble. Just trying to figure out best way to get from Uber (with 2 weeks of luggage) to Lounge and then from Lounge to train.

Plan B would be to take a Metra train to Union Station, but Metra's are not usually set up to handle luggage and walker, etc, and then what?

I have been following this thread and it seems that there is no longer assistance from Lounge to train, and no way to check luggage in advance?

This will be our frist Amtrak trip and pardon the fact that we are so clueless, especially with the construction around the station.....

There are a couple places where you might enter. Either have the Uber drop you at Northeast corner of Jackson/Canal, then use the handicapped entrance and elevator (see photos in post #179) or use the entrance on the east side of Canal St. (See post #181) and elevator. In either case, you'll pass the baggage check area on your way to the Met Lounge at the concourse level. As noted in post #192 there is also an assisted boarding lounge which you might prefer.

Alternatively, if the Uber is willing to let you off on *******, you could use the elevator at that entrance to access the Great Hall, and the Met Lounge. (See photos in post #172 and #175 for visual context.)

 

[Bob Dylan]

We will be traveling on the CZ in a month from Chicago. The plan is to be dropped off at Union Station via Uber. Get there early and chill in the Met Lounge. I am handicapped and can only walk short distances without assistance. My companion is fully capapble. Just trying to figure out best way to get from Uber (with 2 weeks of luggage) to Lounge and then from Lounge to train.

Plan B would be to take a Metra train to Union Station, but Metra's are not usually set up to handle luggage and walker, etc, and then what?

I have been following this thread and it seems that there is no longer assistance from Lounge to train, and no way to check luggage in advance?

This will be our frist Amtrak trip and pardon the fact that we are so clueless, especially with the construction around the station.....

You can request a Redcap to assist you from the Lounge to Trainside( they'll reven put your unchecked Luggage in your Room ), ask attendant when you check into the Lounge.

I'll let a Local AU member or recent traveler thru Union Station answer your other questions.

 

[Debifred]

We will be traveling on the CZ in a month from Chicago. The plan is to be dropped off at Union Station via Uber. Get there early and chill in the Met Lounge. I am handicapped and can only walk short distances without assistance. My companion is fully capapble. Just trying to figure out best way to get from Uber (with 2 weeks of luggage) to Lounge and then from Lounge to train.

Plan B would be to take a Metra train to Union Station, but Metra's are not usually set up to handle luggage and walker, etc, and then what?

I have been following this thread and it seems that there is no longer assistance from Lounge to train, and no way to check luggage in advance?

This will be our frist Amtrak trip and pardon the fact that we are so clueless, especially with the construction around the station.....

Ditto for us! We leave the 19th from chicago and have the same questions

 

[ddbuster]

Ditto for us! We leave the 19th from chicago and have the same questions

Small world, see you aboard!

 

[Eternityroad]

I am shocked to learn Amtrak no longer provides assistance for elderly or handicapped. It has been awhile but the last time I was thru Chicago seniors were allowed to board first and those who couldn't walk the distance were given a lift in the golf cart type vehicle. This is reflective of our culture's attitude toward it's elders. It's a shame really.

 

[PVD]

I think they still do have that. Staff at times has been "depleted" but not eliminated.

 

[Eternityroad]

I think they still do have that. Staff at times has been "depleted" but not eliminated.

Thanks for the reassurance. I am 76 but still with full movement capacity but slower than most. Would appreciate the boarding head-start when I travel from the West Coast to NYC this Fall.

 

[PVD]

Hopefully we will get confirmation from our regular Union Station riders. It is a long haul from the lounge to the trains, I'll be connecting from NY to Emeryville this summer, and the walk would be a struggle for me with luggage. I've always used the "golf carts." NYP the red caps use large handtrucks and can take you up or down elevators/escalators but no motor carts.

 

[TomPittsfieldMA]

Hopefully we will get confirmation from our regular Union Station riders. It is a long haul from the lounge to the trains, I'll be connecting from NY to Emeryville this summer, and the walk would be a struggle for me with luggage. I've always used the "golf carts." NYP the red caps use large handtrucks and can take you up or down elevators/escalators but no motor carts.

I always use the red cap/golf cart system from the lounge to the trains in Chicago

 

[NorthShore]

A sign outside the door on Canal does say redcaps are available downstairs (concourse.). I don't see why anything would have changed, other than occasional short staffing, (perhaps) particularly during the height of the pandemic. A friend (and fellow member of this forum) is coming through town soon. I'll ask him to confirm.

 

[John Santos]

The Red Cap carried my luggage between the LSL and the Eagle via the lounge and back on the return trip a few weeks ago (and me on the golf cart on two of the four transfers because it was easier than saying I'm fine and can walk it ) I did have to roll my big wheelie duffel to the baggage counter at CUS, but they offered to drive it over there. No checked luggage any longer on the LSL from Boston, or I would have checked it through to SAS and not dealt with it at all. There was plenty of Red Cap assistance available. I don't know @Eternityroad's source of information, but they were wrong, at least as of 3 weeks ago.

There is a sign saying Red Cap assistance is available, at least at some of the street-level doors, but I don't know how you inform them. There may be a telephone (direct line) to the Red Cap office or other instructions on the signs. Since I was just walking around without luggage while waiting for my connection, I didn't look at it closely. There is an elevator down to the Great Hall (level with the lounge) directly across W Jackson at the Transit station, as well as at several of the CUS entrances, but some of them may be out of service due to the construction work on Canal St. The stairs next to the elevator at the transit station take you down to a subway station lobby, but you can walk around to the doors into the Great Hall and I don't recall any steps, just a level walk from the bottom of the stairs (which I think were next to the elevator) to CUS and the Metro Lounge.

BTW, the Red Caps at Boston South Station were also very helpful taking me and my luggage out to the platform to board the LSL.

 

[ddbuster]

I am thankful for all the help the kind people on this forum furnish to those of us who have yet to go beyond your standard commuter train ride

 

[Eric in East County]

I am thankful for all the help the kind people on this forum furnish to those of us who have yet to go beyond your standard commuter train ride

The help which the kind people on this forum furnish has also been invaluable to those of us who have already made more than a few long-distance train trips!

 

[NorthShore]

Photos from this week illustrate that Redcap service is ready and waiting at CUS, including right outside the Met Lounge. A friend who rode out on the Texas Eagle (and was having mobility issues) confirmed that he received baggage service and a ride to trainside from the lounge.



Redcaps have a home base right by the elevators/escalator at concourse level from the east side of Canal St. entrance/exit.



Redcap desk at the ******* St. entrance (though unstaffed at the time of this photo, about 8:30 P.M.) Photo looking to entrance/exit on *******. Elevator is to the right of stairs in this photo.






Looking towards Great Hall from ******* St. entrance.


At center of Great Hall looking towards ******* St..entrance/exit.

Station Directory

 

[CHImdw1522]

On a visit some months ago, I was informed that Illinois/Midwest Service Business Class passengers would no longer be allowed into the Chicago Union Metropolitan Lounge. Is this true?

I was also told that Guest Rewards one day passes would not be honored either. Is this true?