jis
Permanent Way Inspector
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As for refundable tickets, a fact that is not well known is that many large companies have deals with one or two preferred airlines which includes pooling of unused nonrefundable fares for use by any employee of the company booked through designated travel agent. They also get a post facto kickback for meeting certain usage thresholds specified in the contract with the preferred airlines. So company travelers can basically use nonrefundable fares as if they are refundable as far as the company is concerned. This is what leads to the corporate travel agent forcing you to buy a ticket on a specific airline even with a somewhat higher fare than one can find on the internet. Net net it all costs the company less at the end of the year.