I took a quick ride over the weekend. Just a one-hour trip.
My impression on the seats: The difference in cushioning vs. the Amfleet I rode on the way back is definitely noticeable. That said, I wouldn’t necessarily call the new seats uncomfortable. After maybe five minutes of sitting down, I seriously didn’t even notice.
Some of the firmness will likely naturally adjust as the seats are worn in a bit (when the new seat cushions on Amfleet/Horizon cars were installed a couple years ago, they were pretty firm as well; that’s just the nature of new seat cushions vs. ones that have been sat in for years). I’d be more concerned about what those seats feel like 2-3 years from now vs. today.
The width, on the other hand, was definitely noticeable. Sitting next to the window, my arm was pushed a bit more into the wall. I had a seat pair to myself so I didn’t quite get the full experience of the narrowness of the seat, and I did fold the center armrest up just to take advantage of the slight extra width that affords.
The forward-sliding recline feature does have limited travel, but that’s always going to be a bit controversial as folks who recline with the traditional seats are really taking more space for themselves at the expense of the person behind them, whereas the slide-forward doesn’t give you any more space, but rather forces one to stay within the “budget” of the space they already had. It would not be sufficient for getting any kind of sleep, but I suppose that’s not what this fleet is really intended for.
I’m sure some will try to vehemently disagree with me, but I think a lot of the complaints about seat hardness are psychological. If you weren’t specifically looking for a reason to complain about the seats, odds are most folks wouldn’t really even care. I recall when the current Amfleet/Horizon seats were retrofitted, and some folks on some of the Facebook groups would complain about how the “new“ seats had so much less legroom and it was clear evidence of Richard Anderson taking his airline mentality to Amtrak by stuffing in more people per car, etc. In reality, everything they were whining about was in their head, they were just trying to convince themselves they didn’t like it to fit their pre-established narrative.
I’ve seen a lot of that with these new seats as well, reading comments in various places (such as the very same Facebook groups). The folks who complained the loudest are those predisposed to seeing fault in everything that happens.