Quality of Service lacking . . .

[ALC Rail Writer]

What are you going to do, post a sign to keep the non-AU folks away and tell the sleepers to pay for their meals.

Boycotts on Amtrak aren't exactly... possible.

 

[train person]

Maybe if everyone stops going to the diner when the bad crews are running it might get amtraks attention to make changes instead of sweeping it under the rug.

In another thread you state you don't put up with BS.

Your statement is possibly full of BS....

What do you suggest? On a 2 day trip you eat nothing on the train?

If the service is poor then complain about it, you going on hunger strike and staying in your roomette chewing the curtains will achieve less than nothing.

 

[had8ley]

Maybe if everyone stops going to the diner when the bad crews are running it might get amtraks attention to make changes instead of sweeping it under the rug.

Unfortunately, Kevin, this would be a good excuse for Amtrak to put on a CCC, or in the case of the Crescent, just pull off the diner and leave the lounge nuclear hot dog machine in place for lack of diner revenue. We may be in the 21st Century but we're proceeding backwards in problem solving.

 

[Pastor Dave]

Moral of this story: overcoming Amtrak failures is the passenger's responsibility, and failure to do so makes the entire event the passenger's fault.

Amtrak is always right, the customer is always wrong. You people really make me wonder where you get your morals from. Seriously.

Morals are a construction of society and actually don't exist, but that's a matter for Frederich.

I, for one, have never bought the idea that the customer was always right. I worked in union butcher shop inside a large grocery shop for awhile, and we always operated under that assumption. For instance one day while I was helping the fish clerk out somebody asked me for a very small amount of very cheap salmon and an expensive tuna, a tenth of a pound.

Operating under the assumption that the customer is always right, I should have given them the amount and moved on with my day. It wasn't even my station...

Instead I asked "What are you using this for?" they replied that they intended to use it for sushi. I refused sale, explaining that the fish sold here wasn't sushi grade and that it could make them sick. They complained to the store manager, and I told the manager that while it isn't against store policy to sell them food, it would make them very ill. Not only was the fish not sushi-grade, but it wasn't kept separated from other products in the counter. It is our responsibility to serve them, but also to know about the preparation of our product and educate the customer when required.

The manager agreed and refused them sale.

I may be a bit off base on this one, but my thinking is that Amtrak's responsibility is to deliver me to my desination in a safe manner. Sometimes I might be more focused on my whims and wishes and not interested in getting from point A to point B safely. Maybe my consumer desires are not always in my best interests.

I'll still complain about what I feel are Amtrak's faults. But riding the rails encompasses more than my personal wishes. In the end, I guess I'm okay with that.

Dave