I got 2 for a 5 segment redemption I made last week. A week ago, their computers were incredibly slow.
On 4/22, after waiting more than 30 minutes on the AGR phone line, I gave up and booked each segment individually as it's impossible to book a multi-segment trip online with points (unless they are hiding the 'use points' button somewhere I haven't found on the MS booking page). I received no confirmations via email until 5-6 hours later. The last of them arrived 8-9 hours later! So then I have to wonder...I did 5 separate redemptions. Where are my 2 other useless emails?
I think the Amtrak website is getting progressively worse instead of better as they claim. Using my Android cell phone, changing seat assignements on the Acela only brings up the first row or two of seats. The rest of the entire train is blank. So I tried via my Windows desktop computer...it shows the cars OK, but it only allows one (1) seat to be changed, not 2 as I and a friend are traveling together desipite my indicating and paying for 2 travelers on that reservation. I had no choice but to call AGR to get it swtiched. Obviously, they must like paying people to answer the phone rather than getting their website fixed!