Some of the dumb things I have seen...
"NO PICTURES" -- (not really on-board crew, but worth a mention) I had two serious "run-ins" with Amtrak employees who insisted that pictures were not allowed in "their station". I ran into a surly gate attendant at Chicago Union Station (tall woman who always wears a skirt) who told me I couldn't take pictures of the concourse and south gate. I always carry the photo policy with me and she wouldn't even come over and acknowledge it. She said if I kept taking pictures she would call Amtrak Police. I have the number of a Station Manager in my cell phone who is a personal friend and when I threatened to call her she backed off. The most serious run-in that I had was in July 2011 at Penn Station. I was taking a quick picture outside Club Acela and got accosted by this guy in a suit (no Amtrak ID or anything) -- he refused to provide his name and said he was "in charge" of Penn Station and told me to stop taking pictures. I didn't and he threatened to get an NYPD officer. I lost it, as I was riding Acela FC to have lunch with one of the Vice-Presidents of Amtrak in WAS that day. When I told him who I was going to see, he clammed up and said "do whatever you want"... and actually refused to provide his name. A $10 tip to a red cap got his name and I informed the folks at 60 Mass what an a@@ he was. Hopefully something was done about it.
"BLOCKING DELUXE ROOMS FOR SCA" - This was from the Southwest Chief in March 2011... I was traveling on a 10-day loop around the country with my friend Mike. We were in "Bedroom C" on a pretty empty Southwest Chief #4. Out of LAX, it was discovered that the top bunk wouldn't latch -- meaning the top bed couldn't be used because it could fold up against the wall if you hit a bump. The SCA wanted us to move to "Bedroom A" (which was unsold all the way to Chicago). We didn't want to do this because Bedroom A is a little smaller... and didnt see the point of being stuck in a smaller bedroom for the next 2 days just because of a bad bed. I suggested how about just letting us keep "C"... and I'd just go in and sleep in "A" during the night (if it remained un-sold). The SCA threw a hissy fit and came up with tons of reasons why we couldn't do this. We later found out the reason why she didnt want this (we overheard this at ABQ and La Junta) was because she wanted a big bedroom for herself and her own private toilet for the trip. She went as far as to talk to the station agent in La Junta and have her block out "A" for herself all the way into Chicago. The SCA from the other sleeper did the same thing in La Junta to block off "B" in our car all the way to Chicago. BTW, again with some name dropping (I hate to do it), I was able to secure Roomette 2 for my use for the two nights.
"10PM CUT-OFF FOR BEDS" - I was on the City of New Orleans a few years ago and had a very bad sleeping car attendant who was surly... and got on the PA right out of Chicago and shouted that if you wanted your bed made up to pull out your call button before 10PM or she WASNT going to make it up for you. I hate using the call buttons... and saw her on my way to dinner... and said that anytime she wanted to make up my bedroom it was fine. She barked at me that I should go back and pull the button. Okay. She then went for her own dinner from like 8:30-9:45pm (yes, over an hour for sure)... I went to bed around 10:15PM but was awoken around 10:45PM with a comotion going on in the next bedroom. A very elderly couple was trying to get her to put the bed down, but she flat out refused because it was after 10PM. The point was... she was up already... and the couple was near 90 and probably couldnt do it themselves.
I finally gave in and did it for them.
"SSL CLOSING FOR QUICK TURN" - Some crews like to make up the fact the train is making a quick turn in Chicago Union Station and will use that as an excuse for closing the Sightseer Lounge car early. As far as I know, the only long distance trains that make a same-day turn in Chicago are the Cardinal, Capitol Limited, and Lake Shore Limited... and the City of New Orleans into the Texas Eagle and vice-versa. Regardless, I have had crews on the California Zephyr, Southwest Chief, and Empire Builder claim the train is going out in a couple of hours to (insert your destination) and so they have to close the SSL at a stop or two outside of Chicago. I can understand closing the lower level to count stock, etc but leave the upper level open into Chicago if you want to stay in there. Don't lie and say the car is going out to another city somewhere. #4, #6, #8 all go to the yards for servicing coming into Chicago... they dont go out to New York that night (normally).