This is the first segment of a large agr redemption. The entire trip is chi-lax-pdx in a roomette. One night in Portland and then pdx-lax-nol which is another points redemption for a roomette. After a night in New Orleans I'll return to Chicago on the City of New Orleans on a paid ticket in a roomette.
I knew that the metropolitan lounge would be a zoo. 3, 21 and 421 were sold out. So seating space would be scarce. I opted for the Legacy lounge.
I walked in and waited for him to finish with a customer. Then I told him I was traveling in a sleeper on 3. He brusquely states, " you don't want to be in here. You have to pay 10 dollars." After twice explaining to him that I knew the lounge would be crowded I was charged the 10 dollars. It took him 2 minutes to do this which is entirely too long after the argument about whether I wanted to be in there.
I asked him to print my ticket. I did this deliberately to determine services available in the lounge. He said yes and typed my name into the computer (he did it this way because my credit card was still there) but then stated, "I can see it but it won't print." I enquires about luggage storage and was told no, but I could leave it by a chair in the room. I spoke with another passenger and she agreed to watch my luggage while I went to get lunch and my ticket.
I went to the ticket office, where there was a short line. After a minute an agent was taking my booking number and tickets were being instantly printed as she viewed my id. Total transaction was less than a minute. The agent noticed that the trip ended in New Orleans and professionally verified that I did not wish to return to Chicago.
I've enjoyed my brats and a pretzels with a complimentary coke from the lounge. This is nicer environment than the lounge, but the incompetence of the man at the front desk is a definite negative.
I knew that the metropolitan lounge would be a zoo. 3, 21 and 421 were sold out. So seating space would be scarce. I opted for the Legacy lounge.
I walked in and waited for him to finish with a customer. Then I told him I was traveling in a sleeper on 3. He brusquely states, " you don't want to be in here. You have to pay 10 dollars." After twice explaining to him that I knew the lounge would be crowded I was charged the 10 dollars. It took him 2 minutes to do this which is entirely too long after the argument about whether I wanted to be in there.
I asked him to print my ticket. I did this deliberately to determine services available in the lounge. He said yes and typed my name into the computer (he did it this way because my credit card was still there) but then stated, "I can see it but it won't print." I enquires about luggage storage and was told no, but I could leave it by a chair in the room. I spoke with another passenger and she agreed to watch my luggage while I went to get lunch and my ticket.
I went to the ticket office, where there was a short line. After a minute an agent was taking my booking number and tickets were being instantly printed as she viewed my id. Total transaction was less than a minute. The agent noticed that the trip ended in New Orleans and professionally verified that I did not wish to return to Chicago.
I've enjoyed my brats and a pretzels with a complimentary coke from the lounge. This is nicer environment than the lounge, but the incompetence of the man at the front desk is a definite negative.