The lounge experience at Los Angeles was a mixed bag last night. The room was very nice, best in system with plenty of outlets for charging and full cans of Pepsi. The AC worked well too.
There is an amtrak manager who took special interest in ensuring that we made our connection. There were 3 pax on 11 connecting to 2. While we were waiting in the lounge the agents paged my name and 2 others to come to the desk. We walked up there, she said "good, you are all here." She told the manager that and we sat down. I thought this was classy.
The women working there were challenging to deal with. When I walked in the first concern for them is that I can't leave my luggage "anywhere". It was behind me sitting there because I was handing the woman my ticket. After I got checked in I was lectured again about my luggage. I have one carry on roller and a small bag for electronics attached. Hardly a large amount for one. I could see luggage by the wall so I went to park mine there, and then she said "oh no, your luggage goes over there." The tone of the entire conversation was that they expected me to not comply.
After the manager had checked on us, I remarked, " I hope I don't see Bakersfield for awhile. Twice in one week is a bit much." One of the agents stated, "I live in Bakersfield and I have a two hour commute that I have to do everyday." She was clearly offended. Honestly, I could careless. I booked sleepers in both directions on 14 and 11 and had missed the coast scenery twice. If she works everyday in that lounge she should know this. I tried to apologize later and was brushed off.
Then when the redcaps boarded us that was a mess. There was no clear priority as to who should board first. I deferred to others for the first two trips of the single red cap. At this point the red cap said he had space for 1. I looked around. If I didn't go, or somebody didn't go, he would have 3 more trips rather than 2. So when nobody expressed interest I volunteered. The Bakersfield woman acted annoyed and scolded me for being to eager. Then the red cap insisted I go. The red cap was professional. These two women were disorganized and clueless.