Fix what we have now. Four of five legs of my current trip were late
[and]
I was berated for requesting a disabled seat until I pulled off my leg and showed conductor.
FIX it first.
Well, that was awkward. Sorry. Props to you for getting around with a prosthetic that the conductor didn't notice.
+++++++++++++++++
Yes, let's fix customer service if we can. (I don't know how ... )
We need to fix the On Time Performance problem, of course.
The best way to improve OTP will be to continue to develop more and better corridor service.
Until now, service St Louis-CHI has been slow and often late. But there's been considerable Stimulus-funded investment in most of this route to support better service on the state-supported
Lincoln trains. Every widened bridge, added or extended passing siding, better protected grade crossing, double-tracked segment, as well as better roadbed and rails will contribute to improved OTP (and run times) for the overlapping
Texas Eagle LD train.
Every LD train in the national network has one or more segments where a stand-alone corridor service (like the
Wolverine line) would be viable. When piggybacked on a LD route, there's a bonus benefit, it's a twofer. So St Paul-CHI, Omaha-Des Moines-Quad Cities-CHI, Cleveland-CHI, Indianapolis-CHI, and Memphis-Carbondale-CHI will boost half a dozen LD trains. Upgrades D.C.-Richmond will help the three
Silver Service trains and the
Auto Train. Restored service Richmond-Raleigh, cutting an hour or likely two hours out of the run, could transform the
Silver Star. And ATL-Greenville-Charlotte would take the
Crescent to a new level. The
Sunset Ltd could share tracks with a corridor train New Orleans-Houston-San Antonio or Tucson-Maricopa (Phoenix)-L.A. at the other end. The
Coast Starlight is like 5 or 6 corridors end to end from Vancouver, BC to San Diego.
Then we can work on restoring or adding more LD routes.