rickycourtney
Conductor
I honestly think it has less to do with the embarrassment from things like a burned out coach (the news media will be able to get pictures like that no matter what) and more about preventing people from getting videos or pictures of employees or passengers doing something embarrassing.
I've read a few stories online of passengers getting kicked off by a driver after a disagreement.
I remember a recent case involving group of "occupy" protesters who the bus driver didn't agree with (they claim due to differing opinions on politics). The driver pulled over and told the passengers to get off, the passengers demanded an explanation of why they were being kicked off, the driver refused and called the cops, the cops agreed with the passengers, but asked them to disembark and the cops arranged to get them to a safe place.
Poor customer service, rude employees and unruly passengers are the kind of thing that got Greyhound the bad name they're still trying to run from. I think that's what they want to avoid... people capturing that stuff on video. It just takes one egregious incident to wipe out all of this positive press they have received.
I've read a few stories online of passengers getting kicked off by a driver after a disagreement.
I remember a recent case involving group of "occupy" protesters who the bus driver didn't agree with (they claim due to differing opinions on politics). The driver pulled over and told the passengers to get off, the passengers demanded an explanation of why they were being kicked off, the driver refused and called the cops, the cops agreed with the passengers, but asked them to disembark and the cops arranged to get them to a safe place.
Poor customer service, rude employees and unruly passengers are the kind of thing that got Greyhound the bad name they're still trying to run from. I think that's what they want to avoid... people capturing that stuff on video. It just takes one egregious incident to wipe out all of this positive press they have received.