Another challenge is that they tend to get placed in areas which aren't always the greatest for economic development around them. Take the current Greyhound station in Chicago, for example, in what was once a sort of isolated industrial area. So, there really was nothing much around there. Now that the neighborhood has been getting redeveloped, not only is the land a prime target for fancy condos or whatever, but the clientele are considered undesirable by the community and for increased urban renewal.
I visited the other night, perhaps one last time, since I happened to be nearby. And, to your point, I got the expected harassment by street sales sharks and cabbies out in front of the main entrance/exit doors. (Though, at least I now know where one can still actually find a real taxi in the city, at least for a few more weeks ) The sort of treatment which is disconcerting and annoying to a hardened local (who some years ago discovered that it can be avoided by using the bus arrivals door, instead. Though, even that route once served as a fast escape for a couple of criminals who attempted to pick the pocket of a friend before I loudly called them out.) If I'm bothered by this bad behavior, how's someone visiting town or just trying to take a nice trip going to feel? Will such an environment also be transported to Union Station come October? If so, Amtrak and CTA, whose facilities will be affected, have good reason to object.
In my little time there that night, I looked upon the faces seated in a full waiting room. I think I'll remember them, always. Many seemed to be struggling... with whatever their individual stories could tell. And, on my own way home, I, sincerely, prayed for them; that they would have a safe and happy journey to wherever they are heading with hope in life. For, while not on the same trip, I also am a fellow traveler who has taken the bus.