new AGR

[MrEd]

AmtrakGuestRewards.com will relaunch on October 1.

The website and mobile site will both feature an enhanced look and new functionality that will make it easier for you to manage your account online. The new site will allow you to login with either your email address or member number. You may notice a few changes in our non-Amtrak travel redemption items and the new online mall. Not only will we have new merchants in the online mall, but we will be able to fulfill your gift card redemption requests much faster. In addition, we will be extending our Amtrak Guest Rewards service center hours to better serve our members. Beginning on October 2, the service center will be open daily from 5 am to midnight Eastern Time.

Please note: The Amtrak Guest Rewards website will be unavailable and the Amtrak Guest Rewards service center will be closed from September 29 at 8 pm Eastern Time until October 1 at 8 am Eastern Time. It will not be possible for members to redeem points or access their account during this time. The call center will re-open October 1 at 8 am Eastern Time through midnight.

 

[rrdude]

Assuming they don't screw-the-pooch on a host of other items, this is the best news yet:

"........Beginning on October 2, the service center will be open daily from 5 am to midnight Eastern Time........"

 

[Ryan]

Don't forget to back up your account - I went to the "view transactions" screen, searched from 1/1/10 - today and then printed to PDF so I have a record of what my balance is and all of my transactions from this year in case something gets hosed up.

 

[frugalist]

My account on the new site is showing the correct total points, but 0 rail points instead of 100. I'll never make select, so I'm not worried about it. But those of you who are shooting for status will want to keep an eye on this. Maybe they'll update it later. After all, the site has been live for less than an hour.

I like the new shopping portal. Huge selection of retailers. Nice bonus too: "Earn 200 bonus points with each Points for Shopping purchase of $50 or more, not including taxes or shipping fees, made between 10/1/10 and 11/29/10. Members must be logged into AmtrakGuestRewards.com and navigate through the Points for Shopping mall directly in order to receive the bonus points. Bonus points will post 6–8 weeks following the transaction. Other terms and conditions apply, including all of the standard Terms of the Points for Shopping mall."

 

[jimhudson]

:help: Trying to Log on to the AGR site results in an error message to the effect: We are unable to take you there, Sorry! Either getting flooded or been taken down for "bugs

to be corrected", Im guessing its the gremlins in the computer??? :wacko:

 

[WMJ_NJ]

I signed up for the new "Take 10" promotion and I noticed that the AGR triple point promotion that I signed up for is not shown. Neither are my rail points. I also noticed that the "popup" that shows on every page will not show recent transactions. I guess they are still working out the bugs. I did however manage to book a rewards trip from MET to WAS for November.

Bill J

 

[Long Train Runnin']

I am not overly crazy about the new site. It doesn't show me my current rail points, just "Reached Select Status for 2011" and that seems to be that.

Below that it keeps saying my profile is only 92% complete, but as far as I can tell I have everything applicable to me filled out.

EDIT:

Found my balance you have to click My Amtrak then My Status for 2011.

 

[Ryan]

I can't log in, and can't correctly submit a password reset.

Anyone else having issues?

 

[AlanB]

I just logged in to both my account and my mom's account without incident.

As other's have noted, you cannot view your transactions right now. That still seems to be down.

But based upon a quick check of things, it looks like one can now book sleepers online. I didn't actually click the button to try, since I don't need a sleeper. It's also neat that the site is smart enough to grey out the buttons for awards that you don't have enough points to book.

 

[WMJ_NJ]

Just for grins I tried to book a sleeper and when I was directed to the reservations page it still stated that you can not book sleepers.

I can view my transactions but just not from the popup. Click on "My account". Note that when you click on "details" the information displayed is not complete.

Bill J

 

[jimhudson]

It's now 10:30AM CDT, after receiving the error message that I couldnt be directed to the new AGR site, I called(Select status)the 1-800 number, was on hold for one hour, cannot log on, the system keeps saying that it doesnt recognize my member # and information in the system?? it hasnt changed, what's up?? :help: :help: :help:

 

[Ryan]

It's now 10:30AM CDT, after receiving the error message that I couldnt be directed to the new AGR site, I called(Select status)the 1-800 number, was on hold for one hour, cannot log on, the system keeps saying that it doesnt recognize my member # and information in the system?? it hasnt changed, what's up?? :help: :help: :help:

Looks like me and you are in the same boat. I called and gave up after waiting about 15 minutes. Hopefully this will all be sorted out soon.

 

[fredevad]

It's now 10:30AM CDT, after receiving the error message that I couldnt be directed to the new AGR site, I called(Select status)the 1-800 number, was on hold for one hour, cannot log on, the system keeps saying that it doesnt recognize my member # and information in the system?? it hasnt changed, what's up?? :help: :help: :help:

Looks like me and you are in the same boat. I called and gave up after waiting about 15 minutes. Hopefully this will all be sorted out soon.

I was getting the same thing. Try doing the password reset (password help or something like that). I did a password reset, giving it the same password that I had been using, then was able to log in successfully.

I'm wondering if some of the passwords didn't come over properly.

 

[BigBlueBuddha]

AmtrakGuestRewards.com will relaunch on October 1.

Feh.

Too much Flash or Script or Java or whatever = tedious.

 

[WMJ_NJ]

I think they are slowing bringing everything online. I can now view my transactions from the drop down box.

Bill J

 

[Ryan]

Yep, that's what it looked like. They must be using stored cookies from the old site or something, because I just went to the site and I was already logged in!

Everything seems to be in order in my account, new website doesn't seem to be much better or worse ... just different.

My rail points are 0 - I guess it'll get itself sorted out shortly. I'm not going to make 2010 select, so it's a bit of a moot point.

 

[Shanghai]

I logged in at 8:40am without any problems.

All of my points were in tact and was able to register for the 10 trip bonus program.

I hope Ryan and Jim are able to get online soon.

 

[amamba]

My rail points are 0. I'll wait a few days and hope it straightens out.

 

[A.J.]

well, I'm relieved that I'm not the only one with zero rail points. I hope it gets sorted out eventually, as I'm pretty close to select for 2011!

I'm just happy to have points for shopping back! I have a shopping problem (I admit it!) and that really helps my point total!

 

[Ryan]

Yeah, it appears they're still futzing with stuff - I'm back to not being able to log in.

Edit: Just checked out the points for shopping - they seem to have a LOT more merchants!

 

[the_traveler]

I'm in the opposite train!

I won't complain, but my rail points do show. I've got MORE than I had when it went down!

(SHHHHHHH!

) And no addition transactions posted to make up the increase!

 

[AlanB]

I think that we should all stop worrying for the moment and stop logging in to see what's going on. The greater the demand on the system, the longer it will take them to fix things.

 

[A.J.]

so far one of the best points for shopping opportunities: ValueMags, tons of magazine subscriptions and 29 points per $1! I've already ordered two magazines that I tend to buy at the newsstand anyway. Plenty of points, plus I save money in the long run!

 

[OlympianHiawatha]

I just took a look at the site and am impressed. Other than having to "reprogram" my sign in info, I had no problems looking at my balance, travel opportunities and other details. Job well done!

 

[pennyk]

I'm in the opposite train!

I won't complain, but my rail points do show. I've got MORE than I had when it went down!

(SHHHHHHH!

) And no addition transactions posted to make up the increase!

Maybe you have my rail points that disappeared with the transition. I had 12,884 before and now I have 7,536, however my account indicated that I was select plus for 2011. Hopefully, it will be resolved and they will not bump me down. Traveler, if you would like to transfer your extra points to me, I will provide you with my number. :lol: :lol: :lol: