btw-BNSF keeps reminding its freight customers that their goods will arrive anywhere from 24-48 hours past the "posted" schedules for the foreseeable future, so at least they have alerted these clients about the the issues effecting their deliveries.....
Two responses come to mind
1) Customers switch to UP or CP.
(2) Captive customers complain to the STB and/or the state government and/or Congress, demanding re-regulation of the railroads.
Scenario #2 is one which BNSF should be assiduously avoiding. Instead it is inviting it. Well, this is what I expect from the stupidity which rules corporate America today.