G
guest_nj_2
Guest
to GML:
"Best" business is the one that operates at the "highest" ROI *for many years to come*.
If it can operate in this mode for only 1-2 years and then fall back, then it's ultimately a bad long-term strategy.
Take car insurance, for example.
A company that dominates in a certain region can just double their rates (let us assume for a moment
that regulators would allow this). At renewal consumers will be shocked, but many would still renew at the
doubled rate. Good for the company ? Absolutely great -- for the next 6 months. Because at the next renewal
consumers will start shop around and many would defect.
The more Amtrak raise prices way above the rate of inflation, the more its customers start looking to alternative
methods of travel. At least the "non-core" group of customers (the "core" group is price-insensitive and will pay
whatever Amtrak throws at them, so Amtrak will always have this minimal revenue floor from that group). But to assume
that EVERYONE will keep behaving like this "core" group is fallacious.
"Best" business is the one that operates at the "highest" ROI *for many years to come*.
If it can operate in this mode for only 1-2 years and then fall back, then it's ultimately a bad long-term strategy.
Take car insurance, for example.
A company that dominates in a certain region can just double their rates (let us assume for a moment
that regulators would allow this). At renewal consumers will be shocked, but many would still renew at the
doubled rate. Good for the company ? Absolutely great -- for the next 6 months. Because at the next renewal
consumers will start shop around and many would defect.
The more Amtrak raise prices way above the rate of inflation, the more its customers start looking to alternative
methods of travel. At least the "non-core" group of customers (the "core" group is price-insensitive and will pay
whatever Amtrak throws at them, so Amtrak will always have this minimal revenue floor from that group). But to assume
that EVERYONE will keep behaving like this "core" group is fallacious.