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I wouldn't give them that much credit! :giggle:

Not sure he would have enough time to run all the way to Denver during an Empire Builder stop! :o

Is there something about your address that might confuse an automated system that processes mailings and validates against standard USPS address format?

Arrow directly feeds Amtrak.com and is the brain of all reservations and pricing.

I heard that all Acela trains were upgraded to 4G as of last month. I rode the Acela last week and was SUPER impressed with the WiFi speed. I was even able to hold a VPN session and it was very responsive. I was generally unable to use the connection under the "old" WiFi speed and was really...

Maybe lots of automated queries and screen scraping by internet clients overloaded the system? :giggle:

AGR does the soft landing for everyone.

Not as a single reservation, but the agent can make one reservation (with points) for your outbound trip, and then collect money for the return trip under a separate reservation number. The net effect is the same.

Wasn't this the norm for all international flights not too long ago?

You might try calling the station lost and found in Chicago to ask if anything had been turned in from that trip. I hate to say this, but when people are traveling (no matter the mode or carrier), there is a basic expectation of personal responsibility. If your sister had a disability or other...

Yes.

Points don't automatically go anywhere, unfortunately, and don't follow the same eVoucher rules. You'd need to speak with an AGR phone agent about what to do in that instance, as only they can work with your points.

Presumably, you could use the ticket anytime during the validity period but could not get your points back.

This news item from last month supersedes the FAQ, which is obviously out of date. "Beginning January 1, 2013, our cancellation policy for redemption travel will change. Any new or existing redemption travel reservations must be canceled before departure to be eligible for exchange or refund of...

Amtrak.com and Arrow are not synonymous, and the city code data on Amtrak.com does not come from Arrow.

It is a Select Executive perk.

Did the name on your ticket match exactly to the name on your AGR account?

The status usually only shows on the travel document if a human agent on the AGR phone line books your trip for you.

Nice to see a positive post about AGR for a change.

Like all things on the internet, take this thread with a grain of salt. One person's purported experience does not mean anything has changed.